# Head of New Product Operations

**Company:** [First Circle](http://jobs.workable.com/companies/nj8Bs8fq9FcAUjme7uwwPQ.md)
**Location:** Singapore, Singapore
**Workplace:** hybrid
**Department:** GB department

[Apply for this job](http://jobs.workable.com/view/3f53e713-a83c-46c9-9582-36d74c9d84ea)

## Description

**First Circle** is **one of the fastest-growing fintech companies in the Philippines,** providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for someone to **lead operations for our new products**, starting with employee salary loans and credit cards. You will be responsible for taking a new product from v1 and building it into something that delivers great value to our customers.

The ideal candidate has **strong problem solving and analytical skills,** is a proven operator who knows how to make things happen in reality, and knows what it is to **build and manage a team of exceptional talent.** You will be **comfortable working with data,** eager to tackle tricky problems in ambiguous circumstances, and **able to partner with other people** and work with senior stakeholders.

Please note: **this role will be located in the Philippines.** Relocation and sponsorship is available.

**Responsibilities  
**

-   **High degree of exposure to leadership,** reporting directly to the Vice President of Ops (ex Uber, ex BCG) 
-   Lead operations for “new products”, including employee salary loans and credit cards. More products may come under your ownership in the future. These are **critical priorities for the business.**
-   You will be the **ultimate owner** for these products. You will be responsible for delivering a great user experience, managing the day to day operations for the products, defining and executing the strategy for growth, and taking accountability for P&L.
-   Work closely with our tech and product teams, and with all our other teams who can be a part of what it takes to **grow your products** (sales, marketing, finance, legal etc).
-   Sharp focus on **user experience**, working closely with our tech team to **build and enhance our products.**
-   **Define the processes** and systems that allow us to operate the product, **automating as much as possible**.
-   Establish strategy to distribute the products, working closely with our existing sales force.
-   **Build and shape a team of excellent operators,** taking on more responsibility and a broader portfolio of products as we launch more and more solutions for our customers.

## Requirements

-   Bachelor's degree in Business, Economics, Management, STEM or similar field.
-   Ideal candidate likely has **5-10 years experience.** But we are much more interested in trajectory and potential than years of work experience.
-   The candidate will know what it is to operate inside a business (ideally a tech company in a fast-paced environment). Ideally **prior experience in consulting or finance.**
-   **Ownership mindset.** Takes accountability for business objectives and does whatever it takes to get there. 
-   **Strong problem-solving and analytical skills.** Ideally has experience with data and analytics tools (e.g. SQL, Python).
-   Highly practical. Can take a problem, find a solution, and then make things happen. Able to design efficient systems and processes, with a **bias for automation** where possible.
-   **Ability to manage multiple projects** and stakeholders in a fast-paced environment.
-   **Leadership.** Can build and shape a team, setting the bar for excellence and helping juniors grow and develop.

## Benefits

[](https://www.firstcircle.ph/careers.)

-   Huge potential for professional growth at a rapidly growing fintech
-   Hybrid work set-up: at least 2 days per week in our BGC (central Manila) office; remote the rest of the time.
-   Additional perks & benefits including HMO coverage from month one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.

**Disclaimer: all information provided in this advertisement is subject to our** [terms and conditions.](https://www.firstcircle.ph/company/terms-conditions)[](https://www.firstcircle.ph/company/terms-conditions)