# ERP Application Support - KTN

**Company:** [Valsoft Corporation](https://jobs.workable.com/companies/i7bvgtD9zMBw8pksaJ6inV.md)
**Location:** Beirut, Lebanon
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Customer Support

[Apply for this job](https://jobs.workable.com/view/3f7300c8-a326-4482-ab43-b10de0cdb7a1)

## Description

Aspire Software is looking for an ERP Technical Support I to join our team in Lebanon.

**Here is a little window into our company:** Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

**Role Overview**

. Read, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications.

· Lead technical discovery for complex requests by examining the customer's workflow, data, existing systems, constraints, and definition of success.

· Own technical delivery from early prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption.

· Investigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes.

· Design and build reliable integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods.

· Develop practical modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations.

· Make sound tradeoffs among scope, speed, quality, maintainability, and customer impact, identifying risks and blockers early enough to protect delivery.

· Work directly with product and support staff, and at times with customers, to understand business needs and turn them into clear technical solutions.

· Create diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs.

· Review production issues, determine root causes, implement durable fixes, and communicate technical findings in language that non-developers can understand.

· Use AI-assisted development tools responsibly to accelerate investigation, code comprehension, prototyping, documentation, and testing while carefully validating accuracy and security.

· Document code, integrations, data structures, and operating procedures so that knowledge is shared across the team.

· Convert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks where practical.

· Bring field feedback to product and development discussions so recurring customer needs can influence application priorities and roadmaps.

· Provide technical guidance and collaborate with other developers and analysts on design, testing, deployment, and support.

## Requirements

-   Read, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications.

-   Lead technical discovery for complex requests by examining the customer's workflow, data, existing systems, constraints, and definition of success.
-   Own technical delivery from early prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption.
-   Investigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes.
-   Design and build reliable integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods.
-   Develop practical modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations.
-   Make sound tradeoffs among scope, speed, quality, maintainability, and customer impact, identifying risks and blockers early enough to protect delivery.
-   Work directly with product and support staff, and at times with customers, to understand business needs and turn them into clear technical solutions.
-   Create diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs.
-   Review production issues, determine root causes, implement durable fixes, and communicate technical findings in language that non-developers can understand.
-   Use AI-assisted development tools responsibly to accelerate investigation, code comprehension, prototyping, documentation, and testing while carefully validating accuracy and security.
-   Document code, integrations, data structures, and operating procedures so that knowledge is shared across the team.
-   Convert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks where practical.
-   Bring field feedback to product and development discussions so recurring customer needs can influence application priorities and roadmaps.
-   Provide technical guidance and collaborate with other developers and analysts on design, testing, deployment, and support.