# Banquet Manager **Company:** [Millennium Hotels and Resorts](http://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Sunnyvale, United States **Workplace:** on site **Employment type:** Full-time **Department:** M Social Sunnyvale [Apply for this job](http://jobs.workable.com/view/3f9b1f20-f258-4b72-98ef-1660cd0ab1c5) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/224a079236d2cf211d733069fadb2bc1.png) ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/d105ff56c2de27b03803749fd6c03f9a.jpg) **Hotel Name:** M Social Sunnyvale **Location:** Onsite – Sunnyvale, CA **Salary Range:** $95,000.00 - $110,000.00 ### **Join the Team at M Social Sunnyvale** At **M Social Sunnyvale**, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the _young at heart_, M Social delivers a bold and vibrant hospitality experience. ### **About M Social Sunnyvale** As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. ### About the Role As our **Banquet Manager**, you will lead banquet operations and ensure the flawless execution of meetings, conferences, weddings, social events, and special functions. You will partner closely with Catering & Conference Services, Culinary, and hotel operations to deliver exceptional guest experiences while maintaining the highest standards of service, quality, and operational excellence. This role is ideal for a hospitality leader who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable events. ### Your Impact You will play a vital role in the success of the hotel's banquet operation by leading event execution, developing banquet team members, maintaining service excellence, and ensuring every event exceeds guest expectations. ### What You'll Be Doing ### Leadership & Ownership - Lead all banquet operations and daily event execution - Supervise banquet supervisors, captains, servers, bartenders, and setup teams - Foster a culture of accountability, teamwork, and exceptional guest service - Maintain high service standards while creating an engaging work environment ### Event Operations - Oversee the execution of meetings, conferences, weddings, galas, and social events - Review and execute Banquet Event Orders (BEOs) with accuracy and attention to detail - Conduct pre-shift meetings and event briefings with banquet staff - Ensure proper room setup, décor, audiovisual coordination, and event flow - Partner with Culinary to ensure seamless food production and service timing - Resolve operational challenges quickly while maintaining a positive guest experience ### Guest Experience - Deliver exceptional hospitality throughout every event - Interact with clients and event planners to ensure expectations are exceeded - Respond promptly to guest requests and service recovery opportunities - Create memorable experiences through personalized service and attention to detail ### Team Collaboration - Partner closely with Catering & Conference Services, Sales, Culinary, Stewarding, Engineering, and Front Office teams - Maintain open communication across departments to ensure successful event execution - Support hotel-wide initiatives and operational goals ### People Leadership - Recruit, train, coach, and develop banquet team members - Conduct performance coaching and provide ongoing feedback - Develop schedules based on business levels while managing labor productivity - Promote teamwork, engagement, and continuous development ### Financial & Business Performance - Manage banquet labor costs and scheduling - Monitor payroll, overtime, and productivity - Assist with departmental budgeting and forecasting - Control banquet equipment and operating expenses - Support revenue opportunities through exceptional event execution ### Compliance & Standards - Ensure compliance with company policies, health regulations, and safety standards - Maintain food safety and sanitation standards - Ensure banquet spaces and equipment are maintained in excellent condition - Uphold operational excellence and accountability across all banquet operations ## Requirements - Passion for hospitality and delivering exceptional guest experiences - Strong leadership and interpersonal skills - Excellent organizational and communication skills - Ability to thrive in a fast-paced, high-volume banquet environment - Strong problem-solving and decision-making abilities - Flexibility to work evenings, weekends, holidays, and varied schedules ### Leadership Requirements - Proven leadership experience managing banquet operations within a full-service hotel or resort - Demonstrated ability to lead large banquet teams while maintaining service excellence - Strong coaching, mentoring, and employee development skills - Experience managing labor productivity and scheduling - Ability to lead multiple events simultaneously while maintaining quality standards ### Technical / Role-Specific Requirements - Strong knowledge of banquet operations and event execution - Experience reviewing and executing Banquet Event Orders (BEOs) - Knowledge of banquet room setup styles, service standards, and event logistics - Experience coordinating with Culinary, Catering, and Conference Services teams - Strong understanding of food and beverage service standards - Experience managing labor costs, payroll, and banquet inventories - Familiarity with Delphi or similar hotel event management systems preferred ### Education - High school diploma or equivalent required - Bachelor's degree in Hospitality Management or a related field preferred - Equivalent combination of education and relevant experience will be considered ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.