# Customer Success Program Manager

**Company:** [Smart Apartment Data](null/companies/h7kwj7a7A6xnjpVG4Mq9WZ.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](null/view/3fb2e5a8-ea5e-4df8-8748-38e4300c92d7)

## Description

[](https://vimeo.com/1057933773/3260b5ba8b)

### About the Role

We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time.

### **What You'll Do**

-   Own the customer onboarding-to-retention workflow
-   Direct follow-ups and check-ins to catch and solve problems early
-   Coordinate across sales, accounting, and product as issues arise
-   Build the systems and processes as you go — this role isn't fully defined yet
-   Report progress and flag issues before they become bigger problems

## Requirements

Who you are

-   10-15 years of experience managing people or complex processes
-   A track record of taking on responsibility without needing close supervision
-   Comfortable working through ambiguity and building structure where none exists
-   Excellent written and spoken English
-   A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles

## Benefits

We offer:

-   Open to candidates in Latin America or Europe
-   Salary: $2500–$3500 USD/month (based on experience)
-   100% Remote