# Trainer - UK Financial Customer Service (Centris, QC)

**Company:** [Tasq Staffing Solutions, Inc.](https://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Quezon City, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Corporate

[Apply for this job](https://jobs.workable.com/view/4031f389-95a4-4ae5-9416-c471241a0c6d)

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting, UK time

**Qualifications:**

-   2 to 4 years' work experience in US/UK banking operations and training in a call center or shared services environment. Relevant financial account experience should include mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas. Experience solely in insurance or payroll is not eligible.
-   Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING
-   Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
-   Excellent communication & feedback/coaching Skills

**Responsibilities:**

-   Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
-   Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
-   Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
-   Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
-   Attend weekly calibration calls with client/internal teams as per the calibration roster.
-   Conduct training sessions as required within specified timelines.
-   Assess trainee performance through tests and practical evaluations.
-   Maintain training records, daily reports, and analysis for continuous improvement.
-   Motivate associates through effective management, career development, and implementation of reporting mechanisms.
-   Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
-   Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
-   Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
-   Maintain track records of performance and analyse data critically.
-   Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
-   Participate constructively in case reviews, meetings, and training sessions.
-   Communicate key trends and processing difficulties to the Team Leader or relevant manager.