# Fire Alarm Service Manager/Customer Service

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/410c98b7-5d43-4050-920c-1f7554de5bbd)

## Description

### **Fire Alarm Service Manager**

**Job Description**

We are seeking an **experienced and highly organized Fire Alarm Service Manager** to lead our service department. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries. The ideal candidate will have **strong problem-solving skills, experience in fire alarm systems, and the ability to diagnose issues remotely** to determine the best course of action.

### **Responsibilities:**

-   Answer the **service number** and assist customers with fire alarm-related inquiries.
-   Respond to the **off-hours answering service calls**, ensuring emergency service needs are met.
-   Schedule **service calls** based on priority and availability.
-   Coordinate and schedule **technicians**, ensuring efficient deployment of resources.
-   Respond to **customer emails** regarding service requests, inquiries, and follow-ups.
-   Provide customers with timely notifications and updates on service status.
-   Assess **fire alarm system issues remotely**, determining whether a technician needs to be dispatched.
-   Make informed decisions on **which technician to schedule** based on the complexity of the issue.
-   Maintain detailed service records and ensure compliance with industry standards.

### **Qualifications:**

-   **Proven experience in fire alarm systems** and troubleshooting technical issues.
-   Strong **organizational and problem-solving skills** with the ability to manage multiple tasks.
-   Excellent **communication skills**, both verbal and written.
-   Ability to **diagnose issues remotely** and provide appropriate solutions.
-   Experience in **coordinating technicians** and managing service schedules.
-   Familiarity with **fire alarm industry regulations** and compliance standards.
-   Knowledge of **service management tools** or scheduling software is a plus.