# Czech Speaking Reservations Agent For Booking.com - Work anywhere In Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/411c78f5-5b64-4310-bbec-42d3e12d3f37)

## Description

Mercier Consultancy is seeking a Czech-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers.

In this position, you will assist Czech-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips.

### Responsibilities

-   Deliver outstanding customer support to Czech-speaking users of Booking.com through various communication channels
-   Help clients with reservations, modifications, cancellations, and general travel questions
-   Resolve issues promptly and professionally to maintain high customer satisfaction
-   Keep detailed records of interactions and transactions in the company database
-   Work collaboratively with internal teams to improve customer service processes and policies

## Requirements

-   Fluency in Czech and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
-   Previous customer service experience, preferably in travel or hospitality
-   Strong communication and problem-solving skills
-   Comfortable working remotely and managing time effectively
-   Self-motivated, proactive, and detail oriented
-   Ability to work in a fast-paced environment and handle multiple tasks
-   Right to live and work in Greece or EU citizen status

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Private Health Insurance

2 Extra Salaries Per Year

A lot of extra perks