# Dutch Speaking Advisor for an Online Payment Platform - Work In Sofia

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** T Bulgaria

[Apply for this job](http://jobs.workable.com/view/41becfaa-ba5b-4219-8119-e8d2a9eec322)

## Description

Mercier Consultancy MD is seeking a Dutch Speaking Advisor to join an innovative Online Payment Platform team based in Sofia, Bulgaria. This position offers the unique opportunity to work in a cutting-edge fintech environment, providing expert guidance and support to Dutch-speaking clients. As an Advisor, you will play a vital role in ensuring customers have a seamless experience when using our payment solutions.

  

### Key Responsibilities

-   Assist Dutch-speaking clients with inquiries related to the online payment platform, including account setup, transactions, and troubleshooting.
-   Provide clear explanations and advice regarding platform features, compliance, and security protocols.
-   Identify, analyze, and resolve customer issues efficiently to ensure customer satisfaction.
-   Document client interactions accurately in CRM systems, maintaining detailed records.
-   Collaborate with internal teams to escalate and resolve complex cases.
-   Stay informed about product updates, industry trends, and regulatory changes affecting online payments.

## Requirements

-   Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.
-   Previous experience in customer advisory roles, preferably within fintech or online payment platforms.
-   Strong communication skills with a focus on customer service excellence.
-   Ability to understand and explain technical and financial concepts clearly.
-   Detail-oriented with excellent problem-solving skills.
-   Proficient in CRM software and common office applications.
-   Willingness to relocate to Sofia and adapt to a fast-paced, innovative work environment.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  Monthly Performance Bonus
4.  1500 Euro Signing Bonus
5.  Fully Paid Training
6.  Health Insurance
7.  And Much More...