# Dutch Speaking CS Role for Hospitality Dept. - Remote Work in Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/4209fb2c-d277-46b8-b0ad-bc6ba615adf7)

## Description

Mercier Consultancy Group is seeking a Dutch Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

**Key Responsibilities**

-   Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat.
-   Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
-   Manage booking amendments, cancellations, and special requests efficiently.
-   Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
-   Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
-   Collaborate with team members to achieve high standards of customer service and satisfaction.

## Requirements

-   Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus.
-   Experience in customer service or related roles is preferred.
-   Strong communication and interpersonal skills.
-   Ability to handle challenging situations calmly and effectively.
-   Willingness to relocate and adapt to life in Greece.
-   Positive attitude towards learning and professional growth in a multicultural setting.

## Benefits

1.  Fully Paid Relocation Package
2.  Competitive monthly Salary
3.  Monthly Performance Bonus
4.  Fully Paid Training
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...