# Mortgage Post Closer

**Company:** [Key Mortgage Services](http://jobs.workable.com/companies/3C4HeWkpHdPqykTyexkXex.md)
**Location:** Schaumburg, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/420c75fa-d283-49fe-8041-3898f0dafc79)

## Description

It is the Post Closer’s daily responsibility to track, monitor and clear suspense conditions within the investor’s given timeframe and to escalate to a manager any problems that may arise so that these can be resolved without expense.  If follow up with a customer is required, the highest standards of professionalism and service are to be followed in any written or verbal communications.

### Essential Duties

-   Review daily investor portals for suspense conditions, monitor notifications of deficiency to prioritize daily work flow
-   Update suspense conditions in Loan Origination System (Encompass) for doc tracking and root cause analysis.
-   Track, gather and upload any documents required to clear suspense conditions

-   Refute any invalid investor suspense conditions
-   Professionally communicate with all departments necessary to obtain documentation in a timely fashion.
-   Monitor and respond to post-purchase audit and file requests from internal and external examiners, auditors, investors, quality control providers or other external parties as assigned by management.
-   Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.

## Requirements

-   Minimum 1 years post-closing experience required
-   Familiarity with industry quality control standards and fraud detection methods

-   Be able to work efficiently in a fast-paced environment
-   Proficient computer skills including Google Suite, Microsoft Word, and Excel. Experience with Encompass preferred
-   Excellent people skills
-   Proficient knowledge of technology including office equipment (printers, scanners, etc)

## Benefits

-   Medical
-   Dental
-   401k with match
-   Paid Time Off
-   Volunteer Time Off