# Pickup Operations Sr Expert

**Company:** [SwiftX Inc.](http://jobs.workable.com/companies/rZKXnoAtxxjGcmRU4zvsQi.md)
**Location:** Eastvale, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations Center

[Apply for this job](http://jobs.workable.com/view/42283120-4b33-4f1b-8cb8-d7964b44c11f)

## Description

-   Manage overall pickup operations and ensure SLA compliance across service regions

-   Monitor and improve customer pickup timeliness and operational performance
-   Oversee driver dispatch operations and optimize daily routing efficiency
-   Coordinate pickup operations for key accounts and large-volume customers
-   Investigate and resolve pickup-related operational exceptions and service failures
-   Analyze pickup operational costs and implement cost control initiatives
-   Optimize pickup routes and dispatch planning to improve efficiency and service levels
-   Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
-   Collaborate cross-functionally with warehouse, transportation, and customer service teams
-   Develop operational processes and continuous improvement initiatives to support scalable growth
-   Support peak season pickup capacity planning and operational contingency management

## Requirements

-   Bachelor’s degree preferred

-   5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
-   Strong understanding of logistics routing, dispatch processes, and customer service operations
-   Experience managing operational KPIs and process improvement initiatives
-   Strong analytical, communication, and leadership skills
-   Ability to manage multiple priorities in a fast-paced logistics environment
-   Proficiency in Excel and operational reporting tools
-   Bilingual in Mandarin and English

## Benefits

-   Pay Range 70k-95k
-   7 PTO days
-   5 Paid Sick Leave Days
-   6 Paid Holidays
-   401K
-   Medical insurance, Dental and Vision Insurance, STD/LTD