# Customer Experience Trainee

**Company:** [Greenvolt](http://jobs.workable.com/companies/hQu7bGRUJjr5cjzaj8RWEL.md)
**Location:** Lisbon, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** Greenvolt Comunidades, S.A.

[Apply for this job](http://jobs.workable.com/view/427cff92-1238-4ad2-9b82-4bf233ee7b67)

## Description

Greenvolt Comunidades is looking for a Customer Experience Trainee to join the **Customer Experience Team** and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self-consumption energy solutions and Energy Communities.

In this role, you will have the opportunity to gain hands-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities.

**Responsibilities**

The selected candidate will support the team in the following activities:

-   Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately.
-   Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities.
-   Assist in the prospecting and engagement of residential and business consumer members.
-   Support communication with customers through different channels, including phone, email, and digital platforms.
-   Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience.
-   Help address customer queries and requests, escalating issues when necessary.
-   Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty.
-   Maintain and update customer records in CRM systems, ensuring data accuracy and quality.
-   Assist in the preparation of reports and analysis related to customer experience and community performance.

## Requirements

Greenvolt Comunidades is looking for a Customer Experience Trainee to join the **Customer Experience Team** and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self-consumption energy solutions and Energy Communities.

In this role, you will have the opportunity to gain hands-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities.

**Responsibilities**

The selected candidate will support the team in the following activities:

-   Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately.
-   Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities.
-   Assist in the prospecting and engagement of residential and business consumer members.
-   Support communication with customers through different channels, including phone, email, and digital platforms.
-   Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience.
-   Help address customer queries and requests, escalating issues when necessary.
-   Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty.
-   Maintain and update customer records in CRM systems, ensuring data accuracy and quality.
-   Assist in the preparation of reports and analysis related to customer experience and community performance.

## Benefits

-   **What do we have to offer?**

-   Direct internship contract with us;
-   Hybrid work model (2 days of remote work per week);
-   Free birthday day;
-   Being part of an international environment.

_We want an energy transition for everyone from everyone!_