# Mechanical Service Writer

**Company:** [CSN Collision](https://jobs.workable.com/companies/eBH6ReCY3eCqkdBXZzEWfD.md)
**Location:** Goodlettsville, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Plan B Auto Body

[Apply for this job](https://jobs.workable.com/view/435cd7c0-2862-43d7-acd4-03b8ea4ef4d8)

## Description

We are seeking an experienced and customer-focused **Mechanical Service Writer** to join our team. In this role, you'll serve as the bridge between customers and technicians, helping diagnose customer concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to vehicle delivery.

### Key Responsibilities:

-   Greet customers, listen to vehicle concerns, and accurately document repair and maintenance needs.
-   Prepare detailed repair estimates including labor, parts, and additional services.
-   Communicate recommended repairs, maintenance services, and associated costs clearly and professionally.
-   Coordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed.
-   Monitor repair progress and proactively communicate status updates to customers.
-   Schedule appointments and manage daily service workflow to maximize shop efficiency.
-   Review completed repairs with customers and explain services performed.
-   Process repair orders, invoices, and payments accurately.
-   Maintain detailed customer and vehicle records within the shop management system.
-   Deliver exceptional customer service while building long-term customer relationships.

## Requirements

-   Proven experience (2+ years preferred) as a Service Writer, Service Advisor, or similar automotive customer service role.
-   Strong knowledge of automotive maintenance, diagnostics, and repair processes.
-   Familiarity with shop management and estimating software.
-   Excellent communication and customer service skills.
-   Ability to explain technical information in a clear and easy-to-understand manner.
-   Ability to multitask and manage multiple repair orders simultaneously.
-   Strong attention to detail and organizational skills.
-   Positive attitude, professional appearance, and strong work ethic.
-   ASE certification or automotive technical background is a plus.
-   High school diploma or equivalent; additional automotive training preferred.
-   Valid driver's license with a clean driving record.