# Customer Culture Expert for Netflix - Danish Speaker - Relocate to Greece

**Company:** [Next Job Abroad](http://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Flensburg, Germany
**Workplace:** hybrid
**Department:** Katherina Gerdau

[Apply for this job](http://jobs.workable.com/view/43f6ab39-6882-420f-b665-83d7c74acd92)

## Description

🍿 **Do you speak Danish? Are you obsessed with movies, binge-worthy series, and providing top-tier support?** We aren't just looking for typical customer service agents; we are looking for **"Showrunners"** and **"Streaming Gurus"** to represent **Netflix**, the world’s leading streaming platform! If you love talking about the latest trending shows, helping people fix their connection right before a season finale, and want to trade your winter coat for the sunny skies of Athens, your next big adventure starts here ☀️🕶️.

As a **Netflix Customer Culture Expert**, you will be the voice of entertainment for our Danish market. Whether a customer is trying to sign up from their brand-new Smart TV, wondering about their billing history, or experiencing a frustrating connectivity error right at a cliffhanger—you are the hero who saves movie night!

### The Mission

You won’t just be answering queues; you’ll be orchestrating the ultimate customer experience across Voice channels (with the flexibility to support Chat and Email if Netflix expands the script in the future):

-   **The Account Director (Account & Billing Support):** Help existing and potential users smoothly set up their accounts, navigate subscription updates, clarify billing history, and untangle payment methods.
-   **The Tech Wizard (Troubleshooting & Connectivity):** Be the ultimate guide when a user gets hit with an unexpected error message or application issue, ensuring Netflix streams flawlessly across their devices.
-   **The Retention Specialist (The Empathizer):** When a user thinks about hitting "cancel subscription," you’ll listen with true empathy, probe into their concerns, and help find a reason for them to stay tuned for the next season.
-   **The Collaboration Co-Star:** Work autonomously using our extensive English knowledge base, gather with your team for weekly meetings, and escalate complex scenarios seamlessly via internal chat with the Tier 2 team in English.

## Requirements

**Are You the One?** We don’t need a script-reading robot; we want an authentic, tech-savvy communicator who brings:

-   **Linguistic Star Power:** Native or near-native fluency in **Danish (C1/C2)**, paired with strong fluent **English (B2)** for your training, internal communication, and system navigations.
-   **Tech Savviness:** Significantly advanced PC knowledge, comfortable multitasking between systems, and a typing speed of **25 wpm** or faster.
-   **Flexibility for Peak Seasons:** True autonomy and willingness to work shifts determined by client planning (including weekends, holidays, and late shifts typically between 10:00–23:00 to mirror peak viewing times!).
-   **Experience:** No previous professional recruitment experience is required—comprehensive paid training is provided! However, if you are an active **Netflix user**, you’re already a step ahead.

## Benefits

**The "Greektastic" Perks ✨** Forget the standard, dull 9-to-5. We offer an entertainment-fueled lifestyle upgrade:

-   **Relocation Super-Package:** If you're moving to Greece, we've got you completely covered! We'll take care of your flight to Athens, organize your initial accommodation, and guide you through the local paperwork smoothly.
-   **Work Your Way:** Experience the best of both worlds with options to work from our high-tech Athens hub or comfortably from your own home anywhere in Greece.
-   **More Money in Your Pocket:** Enjoy a competitive salary paid **14 times a year** (yes, that’s 2 extra months of bonus salary for summer and Christmas!).
-   **Comprehensive Fast-Track Training:** An intensive, structured training period followed by a supportive 4-week "Nesting" period to ensure you build ultimate confidence before going live.
-   **Growth & Community:** Monthly webinars with management, active team building, private health insurance, and a vibrant, multicultural workplace.
-   **Live the Dream:** Free Greek language lessons, endless weekend island-hopping opportunities, and a continuous supply of Mediterranean sunshine.

Ready to shift your career into the spotlight? Grab your popcorn 🍿, apply today, and let's start your Greek adventure!