# Service Coordinator

**Company:** [iSupport Worldwide](https://jobs.workable.com/companies/1aXDcgEyBCe8D926xEv7SH.md)
**Location:** Pasig, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Client Services

[Apply for this job](https://jobs.workable.com/view/441cbcda-8aed-419f-b0ed-9a04fb37cb11)

## Description

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to provide exceptional service and support to our internal team and clients by responding to inquiries via email and phone and completing service-related tasks. This person will have at least 1 year experience of data entry, and phone and email support serving international customers, preferably with knowledge of US health insurance.

**Responsibilities:**

-   The essential functions include, but are not limited to the following:
-   Identify and report issues and opportunities for improvement related to processes and procedures
-   Develop and maintain documentation related to Service & Billing processes, including reports, metrics, and improvement plans
-   Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
-   Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
-   Work with internal and external clients via phone and email to address service inquiries, requests, and resolve issues satisfactorily
-   Participate in meetings as needed
-   Stay updated on industry standards and regulations related to US healthcare and customer service
-   Supporting and sustaining a positive work environment that fosters team performance through own work and behavior
-   Performing special tasks and assignments as needed

## Requirements

**Required Qualifications:**

-   Minimum of 1 year work experience specializing in US health insurance and customer service
-   Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image
-   Knowledgeable on the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
-   Detail-oriented with a focus on continuous improvement and problem-solving
-   Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
-   Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
-   Ability to maintain confidentiality of sensitive information
-   Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
-   Willing to work on site (Ortigas) with a shifting schedule (permanent Sat-Sun off)

**Preferred Qualifications:**

-   At least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered (College degree can be specified if needed – Example: Finance, Accounting)
-   Minimum of 1 year experience in handling calls and data entry or email support
-   Minimum of 2 years' experience in a BPO/call center industry

## Benefits

-   Free lunch meal, fruits, snacks, and drinks
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room