# Collections Specialist, SME

**Company:** [FairMoney](https://jobs.workable.com/companies/ccBaMMxRfjDf538cTRNwaZ.md)
**Location:** Abuja, Nigeria
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Lending

[Apply for this job](https://jobs.workable.com/view/444cdbe9-c76c-4024-9a47-79d9a79379ba)

## Description

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

**FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.**

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative [video](https://www.youtube.com/watch?v=qJAvPHdpRD0).

As a Collections Specialist (Merchant Lending) at FairMoney, you will be responsible for mainly, but not limited to:-  

-   Engage defaulting customers (agents and merchants) through the telephone, e-mails, and other legal means to demand payments on overdue accounts.
-   Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept.
-   Verify information on overdue arrears and follow up with calls
-   Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward.
-   Tracking of Payments by following up on pending promises.

## Requirements

-   University degree from any related field.
-   1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations.
-   Microsoft Excel proficiency.
-   High self-motivation with strong interpersonal skills.
-   Excellent verbal and written communication skills.
-   Strong analytical and problem-solving skills.

## Benefits

-   Private Health Insurance
-   Pension Plan
-   Training & Development
-   Performance Bonus

**Recruitment Process**

-   A screening call with the member of the Talent Acquisition team for 30 minutes.
-   Technical interview with the hiring manager for 30 minutes.