# E-Commerce & Marketplace Operations Executive

**Company:** [Segadty](http://jobs.workable.com/companies/s7hoJBuWugtu3MJDH7veKi.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/447d28f2-5c35-45ce-9131-291fda938811)

## Description

We are looking for an **E-Commerce & Marketplace Operations Executive** to manage the day-to-day operations of our e-commerce store and marketplaces, including **Zid, Amazon, Trendyol, and other sales channels**.

The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues.

The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.

## Requirements

### **Key Responsibilities  
E-Commerce & Order Fulfillment**

-   Manage and monitor daily orders through the **Zid Dashboard**.
-   Review and process incoming orders and ensure they are ready for fulfillment.
-   Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery.
-   Coordinate **Picking, Packing & Order Fulfillment** with the warehouse team.
-   Monitor pending and delayed orders and take immediate action to resolve issues.
-   Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns.
-   Ensure orders are processed and shipped within the required turnaround time.

### **Marketplace Operations**

-   Manage daily operations across **Amazon, Trendyol, and other marketplaces**.
-   Process and monitor marketplace orders according to each platform’s requirements and SLA.
-   Ensure order and shipment statuses are updated accurately.
-   Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues.
-   Coordinate inventory availability across the website and marketplaces.
-   Identify and resolve operational issues that may negatively impact marketplace performance.
-   Coordinate issues related to **SKUs, barcodes, product mapping, and inventory synchronization**.

### **Inventory & Branch Coordination**

-   Monitor inventory availability across the e-commerce store and marketplaces.
-   Coordinate with the warehouse and branches to ensure stock availability.
-   Manage and follow up on **stock transfers and replenishment between the warehouse and branches**.
-   Monitor low-stock and out-of-stock items and escalate when replenishment is required.
-   Identify and resolve discrepancies between physical and system inventory.
-   Ensure accurate **SKU and barcode mapping** across all sales channels.

### **Shipping & Logistics Operations**

-   Manage daily operational coordination with courier and logistics partners.
-   Ensure orders are assigned to the appropriate shipping provider.
-   Monitor **AWB creation, shipment pickup, delivery, and shipment status**.
-   Follow up on delayed, failed, or returned shipments.
-   Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues.
-   Monitor recurring shipping problems and escalate them when required.

### **Operations Control & Reporting**

-   Ensure accurate and timely order status updates across all systems and marketplaces.
-   Conduct daily follow-ups on pending, delayed, and exception orders.
-   Coordinate between **E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics**.
-   Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors.
-   Identify recurring operational issues and implement corrective actions.
-   Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.

### **Requirements**

-   **2–4 years of experience** in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role.
-   Hands-on experience in order processing, inventory management, fulfillment, and logistics operations.
-   Experience with **Zid** is highly preferred.
-   Experience with **Amazon Seller Central** and other marketplaces is preferred.
-   Good understanding of **Order Fulfillment, Inventory Management, and Marketplace Operations**.
-   Familiarity with **SKU management, barcodes, inventory synchronization, and stock transfers**.
-   Good knowledge of **Excel / Google Sheets**.
-   Strong organizational, follow-up, and problem-solving skills.
-   Ability to manage a high volume of orders and coordinate across multiple teams.
-   Strong attention to detail and ability to take ownership of daily operations.

### **Key Performance Indicators (KPIs)**

-   On-Time Fulfillment Rate
-   Order Accuracy
-   Marketplace SLA Compliance
-   Pending & Delayed Orders
-   Order Cancellation Rate
-   Inventory Accuracy
-   Stock Availability
-   Return & Failed Delivery Rate
-   Issue Resolution Time
-   Overall Operational Efficiency