# Growth & Patient Engagement Executive (Contact Center)

**Company:** [metabolic](http://jobs.workable.com/companies/6Ca2CcAZgtZpBK7dTPDk9p.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/45189706-d225-40b2-9d62-a8c8b7048b51)

## Description

Metabolic is hiring a **Growth & Patient Engagement Executive** to drive **patient acquisition, appointment bookings, and package sales** through structured communication and disciplined CRM follow-up.

This role combines **sales, patient engagement, appointment coordination, and customer service**, with a strong focus on converting inbound and outbound leads into **confirmed clinic visits and paid care programs**, while ensuring a premium patient experience.

### **What You’ll Do**

### **Lead Conversion & Sales**

●       Convert inbound, WhatsApp, missed calls, and outbound leads into appointments

●       Follow up consistently with new, warm, and aged leads

●       Present services and packages clearly and close patients confidently

●       Handle objections (pricing, timing, insurance, competition) professionally

### **Patient Communication & Support**

●       Act as the first point of contact across phone, WhatsApp, and CRM

●       Provide accurate, clear information on services and treatment options

●       Ensure every patient interaction is handled with professionalism and care

●       Support resolution of queries, concerns, and follow-ups efficiently

### **Appointments & Retention**

●       Schedule, confirm, and manage patient appointments

●       Reduce no-shows through proactive reminders and follow-ups

●       Support rebooking and long-term patient retention

### **CRM & Discipline**

●       Maintain accurate CRM records and pipeline updates

●       Track all follow-ups, outcomes, and patient interactions

●       Ensure strong CRM hygiene and data accuracy across all leads

●       Support reporting on bookings, conversions, and revenue performance

### **Key Performance Indicators (KPIs)**

●       Lead response time (speed-to-lead)

●       Lead-to-appointment conversion rate

●       Appointment show-up rate

●       Package / membership conversion rate

●       Monthly revenue contribution

●       Follow-up completion rate

●       CRM accuracy and pipeline hygiene

●       Resolution time for patient queries and issues

## Requirements

### What We’re Looking For

-   Experience in sales, telesales, customer service, or patient coordination
-   Strong communication and persuasion skills (phone & WhatsApp)
-   Confident handling objections and working toward targets
-   Experience using CRM systems and structured follow-up processes
-   Healthcare, wellness, or clinic experience is a strong advantage
-   Highly organized, proactive, and results-driven mindset

### Education & Language

-   Bachelor’s degree preferred
-   Native-level English required
-   Arabic is a strong advantage