# IT Support Analyst (Trade Support)

**Company:** [Onyx Capital Group Limited](http://jobs.workable.com/companies/6KJ3TRQ6e3YU4b9vNscN6U.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/45466499-a6f9-4041-9359-574857d967d0)

## Description

-   Act as the primary liaison with external network and infrastructure vendors.

-   Monitor network and system health, managing incident response and escalation where required.
-   Maintain server environments, including hardware oversight and system configuration.
-   Execute scheduled maintenance activities such as backups, patch management, and updates.
-   Provide user support for the Flux trading system, including access setup and troubleshooting.
-   Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution.
-   Lead coordination of complex technical problem resolution across internal teams and third parties.
-   Implement infrastructure improvements and optimisation initiatives.
-   Produce and maintain IT documentation, operational procedures, and governance standards.
-   Conduct security reviews and support implementation of protective controls.

## Requirements

-   Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
-   Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management.
-   Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations
-   Exposure to financial services, trading, or other fast-paced operational environments would be advantageous
-   Comfortable working in a shift-based environment to support business and operational needs.

Working Arrangement

-   Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM.