# Customer Support Representative

**Company:** [Outsourcing Advantage](http://jobs.workable.com/companies/faYK4LofD9zVKGgrCK8SVw.md)
**Location:** Remote
**Workplace:** remote
**Department:** Global Talent Pool

[Apply for this job](http://jobs.workable.com/view/45e437da-2a27-4006-ad8a-d4d2603a6c96)

## Description

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

**Key Responsibilities**

-   Respond to customer inquiries.
-   Resolve issues professionally.
-   Document interactions accurately.
-   Escalate complex issues.
-   Meet response-time goals.
-   Maintain customer satisfaction.
-   Collaborate with internal teams.
-   Follow company procedures.

## Requirements

-   2+ year of customer service experience.
-   Excellent English communication.
-   CRM/ticketing system experience.
-   Problem-solving skills.
-   Ability to multitask.
-   Professional attitude.
-   Reliable internet.
-   Customer-focused mindset.
-   English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.
-   Availability to work during Eastern Time (ET) business hours

**Preferred Qualifications**

-   Experience with Zendesk, Freshdesk, Intercom, or Salesforce.
-   BPO or SaaS experience.

## Benefits

-   Opportunity to work on diverse and exciting projects.
-   Supportive and collaborative work environment.
-   Weekly payments.
-   Weekends off.
-   Growth Opportunities