# Sales Manager (US Market)

**Company:** [Crystalia Glass](http://jobs.workable.com/companies/bbhojoErrhT7DRdaCmY3Uj.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/45f75e01-d000-4da7-b5c5-47dc14d6be2c)

## Description

Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe.

The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.

We are strengthening our commercial function and are looking for a Head of Sales to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.

This is a hands-on leadership role requiring strong operational involvement. The Head of Sales will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.

**Responsibilities**

**CRM & Sales Operations:**

-   Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
-   Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
-   Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.

**Team Leadership & Development:**

-   Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets.
-   Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities.

**Inbound Lead Management:**

-   Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
-   Continuously optimise lead distribution to maximise efficiency, conversion, and team performance.

**Call Quality & Communication Standards:**

-   Own call quality and communication standards, with calls as the primary channel for US-based clients.
-   Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email.

**Performance & Analytics:**

-   Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
-   Design and execute data-backed initiatives to improve conversion and overall sales performance.

**Proactivity & Continuous Improvement:**

-   Proactively identify and solve problems, taking full ownership even with limited resources.
-   Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

## Requirements

-   5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth.
-   At least 2 years of managerial experience, leading and developing sales teams.
-   Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.
-   Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.
-   Experience managing inbound sales, preferably in a B2C or high-volume environment.
-   Experience leading teams of 5+ Sales Reps.
-   Strong analytical mindset with the ability to make data-driven decisions.
-   Experience with call-based sales models.
-   Fluent English (working with US-based clients).
-   High level of involvement in day-to-day sales operations.

**Nice to Have**

-   Track record of increasing B2C/B2B conversion rates.
-   Experience with AI tools and structured sales playbooks.
-   Cross-functional collaboration experience.
-   CRM optimisation experience.
-   Sales process and pipeline improvement expertise.

## Benefits

-   **Job Type:** Full-time, Remotely - 8.30 AM - 5 PM EST (NY time zone).
-   B2B contract.
-   **Pay:** Fixed Salary and bonuses on goals performed.
-   Joining a highly professional and dynamic team.
-   Exciting experience **working with prestigious clients in the US market.**