# Operations Manager

**Company:** [NeoWork](https://jobs.workable.com/companies/oN71QKsbE2zGpjrtMrw8SD.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** NeoWork

[Apply for this job](https://jobs.workable.com/view/46c14560-acd5-4469-96fc-0305f98edc58)

## Description

NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.  
  
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.  
  
Key Responsibilities  
• Own day-to-day operations and performance for a dedicated client team  
• Act as the main operational point of contact for the client's leadership  
• Track KPIs and SLAs and turn data into clear reports and dashboards  
• Design and manage QA processes, coaching, and performance improvement plans  
• Manage scheduling, attendance, and staffing to meet demand  
• Identify bottlenecks and implement process improvements as the account scales

## Requirements

• 4+ years of experience in operations, call center, or team management  
• Proven experience leading teams in a performance-driven environment  
• Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards)  
• Excellent spoken and written English, confident presenting to U.S. stakeholders  
• Experience with CRM, ticketing, and telephony tools  
• Strong ownership mindset and attention to detail  
• Based in Argentina, with a reliable home office setup and stable internet connection  
  
Nice to Have  
• Experience in a BPO or outsourcing environment  
• Experience in healthcare, legal, or sales operations

## Benefits

• We offer health insurance for contractors  
• Holiday Extra Pay  
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.  
• This is a 100% home-based position  
• We prioritize the mental health of our team members and offer mental health days to support their well-being.  
• In addition to the base salary, performance-based incentives are provided.  
• There is an annual review and appraisal process in place.  
• There are ample opportunities for professional growth and advancement within the company.