# Client Success Manager (Remote)

**Company:** [Winning Assistants](https://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/47b3e63e-51dd-4344-bbb4-262962c1f334)

## Description

### Client Success Manager (Remote)

**Work Hours: Monday–Friday, 7:00 AM–4:00 PM or 6:30 AM–3:30 PM PT, depending on business needs. To be confirmed upon hire.**

**Lunch Break: 1 hour**

**Rate: $1,500-$2,500 USD/month depending on experience (with high opportunity for more as we grow)**

**Open to candidates in El Salvador and/or Philippines.**

### About Winning Assistants

**Winning Assistants** is one of the fastest-growing offshore staffing agencies in the U.S. We help doctors, clinic owners, and service-based businesses scale faster by connecting them with highly trained virtual assistants who streamline their operations, reduce costs, and increase profitability. We’ve helped thousands of businesses build leaner, smarter teams — and we’re just getting started. This is a fast-paced, high-performance environment — you must be able to stay composed under pressure, handle urgent issues, and solve problems quickly without getting overwhelmed.

We’re building something big — and we’re looking for passionate A-players who want to grow fast, lead from the front, and be part of something special.

### The Role: Client Success Manager

We’re looking for a proactive, detail-oriented, high-performance Client Success Specialist to serve as the main point of contact for a minimum of 30–50+ active client accounts. You’ll be the face of the company for our clients — ensuring their journey with us is smooth, responsive, and results-driven.

From onboarding and interview scheduling to follow-ups and daily support calls, you’ll be the heartbeat of the client relationship. You’ll work hand-in-hand with our Chief Client Success Officer and HR team to ensure we’re delivering a world-class experience every single time.

### What You’ll Be Doing

### Client Communication & Relationship Management

-   Serve as the primary point of contact for clients via Slack, email, text, and phone
-   Maintain a friendly, professional, and polished tone across all touchpoints
-   Respond quickly, follow up proactively, and escalate issues when needed
-   Manage client expectations, build trust, and ensure they always feel supported  
    

### Onboarding & Interview Coordination

-   Guide new clients through our onboarding process.
-   Have a **basic understanding of recruitment and job analysis** to help identify clients' staffing needs, job responsibilities, required skills, and ideal VA qualifications.
-   Assist clients in clarifying job requirements and expectations to ensure proper alignment with potential VA candidates.
-   Confirm and follow up on intake forms, expectations, and interview debriefs.
-   Schedule, confirm, and recap Zoom interviews between clients and VA candidates.
-   Collaborate with our internal HR and Talent Sourcing teams to ensure candidates align with client requirements and keep the hiring process moving smoothly.  
    

### Client Status & Document Tracking

-   Keep internal records and Google Docs updated in real-time based on clients' statuses
-   Ensure all action items and communications are documented and completed on time  
    

### Inbox & Admin Management

-   Manage client email threads professionally and promptly
-   Flag and escalate time-sensitive messages
-   Maintain organized, prioritized communication across 30–50+ client accounts
-   Send out Zoom links, confirm meetings, and document next steps

### This Role Is Not for You If:

-   You’re not thick-skinned or struggle to remain calm and professional during high-pressure situations or client escalations.
-   You’re uncomfortable communicating directly with clients via Zoom, phone calls, or video meetings.
-   You frequently make avoidable mistakes, lack attention to detail, or fail to double-check your work.
-   You lack initiative, critical thinking, or problem-solving skills and rely on others to resolve challenges.
-   You struggle to manage multiple clients and priorities or lack urgency, responsiveness, and follow-through.
-   You’re juggling multiple jobs or simply looking for “another remote job” rather than a role you can fully commit to and grow in.

## Requirements

### What We’re Looking For

### Must-Haves:

-   **Ability to stay composed and solutions-focused** in high-pressure/fast-paced situations
-   **Previous experience** in client success, customer support, or account management
-   **Fast, clear, confident, and professional communicator** (written and verbal)
-   **Proactive, self-motivated, and resourceful** — able to take initiative and solve problems without constant supervision
-   **Strong attention to detail** — consistently double-checks work, catches mistakes, and follows through on responsibilities
-   **Highly organized and responsive** — able to manage multiple client accounts, prioritize tasks, and meet deadlines without reminders
-   **Accountable and coachable** — takes ownership of mistakes, welcomes feedback, and consistently applies what they've learned
-   **Strong critical thinking and problem-solving skills** — able to make sound decisions and use available resources independently
-   Tech-savvy and confident with:

-   Slack / Google Workspace (Gmail, Docs, Sheets, Drive)
-   Zoom and scheduling tools

-   Comfortable and confident joining **daily video calls and client-facing meetings**
-   Phone accessible during work hours

### Bonus Points:

-   You’ve worked in an **agency environment** (e.g., digital marketing, staffing, recruitment, SaaS)
-   You’ve handled **high-volume client accounts** or worked with fast-paced teams
-   You’re passionate about **customer experience, client satisfaction, and retention**
-   You have experience with **project coordination, client onboarding, or executive assistance**

### Tools & Setup Requirements

-   Reliable desktop/laptop
-   High-speed internet (10 Mbps minimum)
-   Quiet, professional home office
-   Webcam and noise-canceling headset
-   No concurrent work obligations  
    

### Additional Requirements

-   Must be available full-time (Monday–Friday)
-   Must pass a background check (NBI or local police clearance)

### Perks & Growth:

-   High-impact role with **real leadership opportunity**
-   Work with fast-growing U.S. companies and top-tier medical clinics
-   Room to grow into **senior roles** in Client Success or Operations
-   Performance-based **raises and bonuses** as we scale

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 25 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment

## Benefits

-   Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
-   Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

_These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits._