# Account Manager

**Company:** [Akkadian Labs](http://jobs.workable.com/companies/54jbGah6FLzJm2QnwJa6ka.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Sales

[Apply for this job](http://jobs.workable.com/view/48668708-a2a5-4e73-a463-a36c267c1704)

## Description

### Who We Are

Akkadian Labs is a Collaboration Lifecycle Automation Platform that services some of the largest global enterprises and government agencies. Our platform reduces manual work by up to 90% and costs by as much as 50%, while improving accuracy and governance across leading Unified Communications platforms.

This ability to innovate at scale defines who we are: big enough to compete at the highest level, yet agile enough to stay ahead of a rapidly evolving market. Our culture is people-first, fully remote, and rooted in grit, clarity, trust, and respect, because when our people thrive, so do our customers.

### Who You Are

We are hiring an Account Manager to lead retention, renewal, and expansion efforts across an assigned book of business. This is a quota-carrying role for someone who stays closely connected to customers year-round, builds momentum through proactive outreach, and turns account insight into growth opportunities.

The Account Manager serves as a primary relationship owner for their portfolio, helping customers realize ongoing value from the platform while identifying opportunities to deepen adoption, expand usage, and strengthen long-term partnerships. This role also works closely with systems integrators, channel partners, and reseller partners to support joint opportunities and deliver a cohesive customer experience.

### **What You'll Do**

-   Serve as the primary point of contact for a portfolio of customer accounts, managing day-to-day relationships and handling escalations with support as needed
-   Maintain a consistent cadence of outreach throughout the year to strengthen relationships, reinforce value, and stay ahead of renewal risk
-   Own subscription renewals across the assigned book of business, driving retention and contributing to overall revenue goals
-   Identify and advance expansion opportunities within existing accounts, including upsell, cross-sell, and pricing motions
-   Educate customers on platform value, functionality, and new features so they can maximize adoption and business impact
-   Recognize signs of under-utilization or account risk early and step in with recommendations, training, or resources before issues escalate
-   Lead Quarterly Business Reviews with selected customers to demonstrate value, review progress, and uncover growth opportunities
-   Maintain disciplined weekly forecasting in HubSpot for renewal and expansion opportunities, applying the MEDPICC framework to qualify and stage deals consistently
-   Partner with systems integrators, channel partners, and reseller partners to align on account strategy, support technical discussions, and present a unified value proposition
-   Work cross-functionally with Sales, Product, and Support teams to deliver a consistent customer experience and identify opportunities across the customer lifecycle
-   Use account data and analytics to identify trends, surface risks, and prioritize actions that support retention and growth
-   Travel to support customer relationship-building and key account engagements as needed

## Requirements

-   4-6 years of experience in software sales, specifically account management

-   Experience managing a book of business with quota and revenue responsibility
-   Demonstrated success with renewals and driving expansion revenue
-   Hands-on experience with HubSpot or a similar CRM platform
-   Experience in unified communications or collaboration platforms, or selling adjacent technologies is strongly preferred
-   Experience managing enterprise, government, healthcare, or finance accounts
-   Familiarity with MEDICC, MEDPICC, or a similar qualification framework
-   Ability to travel for customer meetings as needed
-   Ability to build strong customer relationships and maintain active engagement across a portfolio of accounts
-   Confidence leading renewal and expansion conversations and moving opportunities forward with urgency
-   Strong communication skills across customer-facing, partner-facing, and internal interactions
-   Comfort working in a fast-moving environment with multiple active priorities and revenue goals
-   Ability to translate product capabilities into practical customer value and business outcomes
-   Sound judgment in identifying account health signals, addressing objections, and responding proactively to risk
-   Discipline in forecasting, pipeline management, and CRM hygiene, with strong attention to opportunity status and next steps
-   Ability to collaborate effectively across internal teams and external partner networks

## Benefits

We offer a fully remote environment, plus a competitive benefits package including medical, dental, vision, company-paid life insurance and disability policies, 401(k) with a generous matching program, and paid time off.