# IT Support Specialist

**Company:** [AMPLUS Technologies](https://jobs.workable.com/companies/7Gb3AkRazBRxpGbu67q7rr.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

[Apply for this job](https://jobs.workable.com/view/4882aa98-7025-44de-9196-1355b7bf59aa)

## Description

**Company Profile**

**AMPLUS Technologies** is a pioneering, innovative and **Great Place to Work Certified**, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years. 

In **AMPLUS Technologies**, we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach. 

Due to the continuous growth of our company, we are currently looking for an **IT Support Specialist** to join our team.

**Responsibilities**

-   Provide first-level IT support to end users via phone, email, ticketing systems, and on-site assistance.
-   Support users in a hybrid environment, assisting with both on-premises systems and Microsoft 365 / Azure services.
-   Set up and manage user accounts, email accounts, and access permissions in Active Directory and Microsoft environments.
-   Troubleshoot and resolve issues related to hardware, software, printers, Windows operating systems, and network connectivity.
-   Install, configure, and maintain laptops, desktops, applications, and other end-user equipment.
-   Record, track, and follow up on support requests, ensuring timely resolution and escalating issues when necessary.
-   Maintain IT asset inventory and ensure compliance with company IT policies, security standards, and best practices.

## Requirements

-   B.Sc. in Information Technology, Computer Science or equivalent discipline.
-   Minimum 1 year of professional experience in related role.
-   Excellent command of MS-Office applications.
-   Knowledge of Microsoft Azure, Microsoft 365, and hybrid IT environments (on-premises and cloud).
-   Familiarity with help desk software, ticketing systems and Active Directory.
-   Fluency in Greek and in English, both written and spoken.
-   Strong communication skills to collaborate effectively with team members.
-   Multi-tasking and organizational skills, ability to work under tight deadlines.
-   Problem-solving and analytical skills.

## Benefits

-   Competitive salary
-   Great Place to Work Certified Company
-   Mentorship program for induction
-   Monthly Meal coupons
-   Continuous learning and development opportunities in IT industry
-   Modern, stable, and challenging work environment

_All applications will be treated in strict confidence!_

_In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!_