# Virtual Front Desk Receptionist & Optometry Coordinator

**Company:** [Staffing for Doctors](http://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/48b6263b-c20a-453f-ba6f-e389fbbc8cf0)

## Description

We are seeking an exceptionally warm, personable, and high-energy **Virtual Front Desk Receptionist & Optometry Coordinator** to step in and rescue our thriving eye care practice from a wave of patient inquiries. Operating as a fast-paced community clinic, our brand represents absolute warmth, attentive patient care, and seamless service.

Currently, our office is overwhelmed with 40 to 60 calls a day and has an immediate need for a dedicated virtual partner. This is not a passive data-entry role. You will be the vital lifeline, primary voice, and digital face of our clinic. While technical skill is important, **our absolute highest priority is an elite, deeply personable phone presence.** If you have a welcoming phone voice that instantly builds rapport, combined with a background in eye care, you are the exact missing piece we need to restore balance to our daily operations.  

**VA's Top 3 Daily Tasks**

1.  **Heavy Inbound & Outbound Calls:** Transforming high call volumes into smooth, welcoming, and organized patient touchpoints.
2.  **Strategic Appointment Scheduling:** Keeping the provider matrix flawlessly booked and optimizing daily calendar density.
3.  **Insurance Verification:** Pulling, verifying, and logging specialized vision plan benefits ahead of time.

**Core Responsibilities**

**Heavy Phone Management & Front Desk Support**

-   **Command Daily Call Volatility:** Comfortably handle a dense influx of 40 to 60 inbound calls daily with a calm, friendly, and patient-centered approach.
-   **Elite Patient Rapport:** Serve as the critical first impression of the practice, delivering exceptional customer service that makes every patient feel heard and valued.
-   **Proactive Outbound Campaigns:** Place outbound calls to follow up on patient inquiries, route urgent messages appropriately to the clinic team, and address scheduling requests.

**Calendar Optimization & Vision Benefits**

-   **Strategic Calendar Management:** Masterfully schedule new eye exams, contact lens fittings, and medical follow-up appointments.
-   **Proactive Confirmation Workflows:** Systematically contact patients exactly 2 days ahead of their scheduled visits to secure confirmations, manage cancellations, and eliminate no-shows.
-   **Vision Plan Navigation:** Access insurance portals to pull, verify, and document patient vision plan benefits (e.g., VSP, EyeMed) accurately prior to their appointments.

**Daily Schedule & Focus**

-   **Schedule:** Full-Time, Monday – Friday (40 Hours per Week)

## Requirements

-   **Domain Expertise:** Experience working within an **Optometry or Ophthalmology** practice is highly preferred. General medical front desk experience with a baseline understanding of eye care terminology is an asset.
-   **Phonetic & Verbal Excellence:** Flawless verbal and written English communication skills. Must possess an exceptionally warm, bright, and polished phone presence with a clear speaking voice.
-   **Insurance Literacy:** Prior experience pulling and verifying basic medical insurance or vision rider benefits.
-   **Multi-tasking Aptitude:** Comfortable entering data accurately into an EMR while keeping up a fluid, natural conversation with patients on the phone.
-   **Remote Workspace:** A completely silent, distraction-free virtual home office setup equipped with high-speed internet and a professional headset.

### Ideal Candidate Profile

The ideal candidate is a natural relationship-builder who brings infectious positive energy to the phone, even during heavy call volumes. You are dependable, thrive under high-demand scenarios, and possess the proactive, solution-oriented mindset needed to step in, take charge of the phones, and instantly elevate our daily patient workflow.