# Platform Support Engineer (AEM/Vercel)

**Company:** [Diversified Services Network, Inc.](http://jobs.workable.com/companies/dkdrpy1Um98xx7gHkUjJ68.md)
**Location:** Cary, United States
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/48e3169c-3439-4ecc-8078-93cdb9f6b5ad)

## Description

Diversified Services Network, Inc. (DSN) is seeking a full-time **AEM/Vercel Platform Support Engineer** to join our team in your choice of our **Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO** or **Cary, NC** digital hubs. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

### Position Overview

This is a newly created role established to bring formal ownership, structure, and operational maturity to the AEM and Vercel hosting platforms that support enterprise web applications. Today, neither platform has a defined service owner, documented processes, control mappings, support model, or trained staff — this role will build that foundation, standing up secure, compliant, and repeatable service offerings rather than relying on ad-hoc, individual-dependent support.

### Role Responsibilities

-   Own the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration.
-   Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications.
-   Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
-   Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai.
-   Stand up platform support to Level 3 (Defined) maturity against the organization's Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment.
-   Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic.

### Team Structure & Work Environment

-   Works closely with a Product Owner and a team of 6-7 platform engineers at various experience levels, along with Level 1 and Level 2 support teams.
-   Hybrid role based out of one of our digital hubs — Chicago, IL; Peoria, IL; Dallas, TX; Broomfield, CO; or Cary, NC. Candidates should be local to their chosen hub and available to come into the office as needed.

## Requirements

-   Bachelor's degree required, with 5-7+ years of related experience.

-   Demonstrated stability and progression in prior roles preferred.
-   5-7+ years of experience maintaining AEM platform environments.
-   Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms.
-   Proven ability to lead incident resolution, root cause analysis, and service restoration for critical business applications.
-   Skilled in applying platform monitoring, observability, and automation techniques to improve service reliability.
-   Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

## Benefits

-   401(k)
-   Dental insurance
-   Vision Insurance
-   Disability insurance
-   Employee assistance program
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! [https://www.dsnworldwide.com](https://www.dsnworldwide.com)

Expected Compensation: $140,000-145,000 per annum