# Delivery Service Manager

**Company:** [Ajax Distributing Company](http://jobs.workable.com/companies/mTquBxWNBw9uFX78fVGduH.md)
**Location:** Memphis, United States
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/49db6c6c-d10a-4b94-aeff-d01fac8bfe53)

## Description

-   Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
-   Develop and refine an exceptional experience for customers taking delivery 
-   Proactively mediate and resolve any customer concerns or escalations
-   Help control expenses, including staffing, supplies, and services
-   Develop and implement safety programs focused on both driving, lifting, and handling
-   Conduct routine audits of delivery staff to ensure minimum service standards are being met
-   Evaluate and document work performance of assigned personnel and conduct routinely.
-   Meet routinely with delivery personnel to communicate issues, new processes, and concern
-   Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
-   Continually review and amend delivery staff job description as deemed necessary
-   Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.

## Requirements

-   At least 5 years management experience in a food or beverage distribution/logistics environment.
-   Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
-   Hold a valid Class A Commercial Driver’s License

## Benefits

401K

Health Insurance Benefits

Company Vehicle