# Guest Relations Officer - Mandarin Speaking | AYANA BALI

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Bali, Indonesia
**Workplace:** on site
**Employment type:** Full-time
**Department:** AYANA Bali

[Apply for this job](http://jobs.workable.com/view/49dc30bf-26ba-4726-9eea-b13766769ec9)

## Description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.

  

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Indonesian Citizen only
-   Minimum of 1 year experience in the same position in a large luxury resort.
-   Fluent in Mandarin, with certified language test (minimum HSK 3)
-   Experience in operating OPERA system.
-   Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable