# Senior Officer, Medical Affairs (Customer Relations)

**Company:** [Quality Health Services](https://jobs.workable.com/companies/6EsrcZqQNmBf9eYucmNuZ2.md)
**Location:** Hong Kong, Hong Kong
**Workplace:** on site
**Employment type:** Full-time
**Department:** QHMS

[Apply for this job](https://jobs.workable.com/view/4a318510-8618-4009-a06a-adf345ed7a58)

## Description

·       Assist Supervisor for the following duties:

·       Compliment/ Feedback/ Complaint/ PSS/ NPS Handling:

·       Handle non clinical related complaints including investigations and liaise with team leaders, supervisors, third parties, to collect information and resolving issues;

·       Prepare meeting agenda and meeting notes; 

·       Responsible to reply to client by phone/ in writing;

·       Escalate case to Legal / Medical Director for advice when necessary;

·       Prepare report for periodical review by relevant parties.

·       Maintain up-to-date knowledge of industry developments;

## Requirements

·       Higher Diploma/ Associate Degree or above 

·       4 years + experience in customer service, complaint handling, client relations etc is preferrable. Experience in healthcare industry is a plus

·       Knowledge in the clinic operations and basic medical information is definitely an advantage

·       Logical, analytical and result-oriented, with excellent communication and customer-service skills;

·       Demonstrate ability to work independently;

·       Proficient in written and spoken English, fluent in Mandarin is required;

·       Excellent presentation skill;

·       Good computer skills including MS Office.