# Customer Service Advisor - Full-time (Central Store)

**Company:** [Decathlon Hong Kong](null/companies/dizzbMgiuXkXaXxi1oR5fb.md)
**Location:** Hong Kong, Hong Kong
**Workplace:** on site
**Employment type:** Full-time
**Department:** Central Store

[Apply for this job](null/view/4a3f4791-65d3-46d8-9942-1e7d7a591ccf)

## Description

### **Your Purpose**

At Decathlon, great service is our sport. As a **Customer Service Advisor**, you are the front-line expert who handles **transactions, returns, complaints**, and delivers a **smooth, joyful experience** to every user.

### **What You’ll Be Doing**

-   Own the **cashier and service desk zone**
-   Manage returns, refunds, exchanges, and resolve user issues
-   Support **Click & Collect, eCommerce, and Delivery services**
-   Keep track of **cash handling accuracy** and systems updates
-   Collaborate with teammates during store opening/closing
-   Take part in layout, stock, and omnichannel service operations

## Requirements

-   Friendly, calm, and solution-focused in your approach
-   Good communication skills and enjoy working with people
-   Detail-oriented, reliable, and accurate in handling systems and processes
-   Flexible availability, including weekends and public holidays
-   Experience in customer service or retail can be helpful but not required
-   Basic knowledge of sports products or involvement in sports activities is welcomed
-   Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

## Benefits

### **Why Join Us?**

We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:

-   **Performance Bonus** based on your team’s results
-   **Staff Discount** on all Decathlon products
-   **Monthly Sports Allowance** to support your active lifestyle
-   **Health Insurance Coverage** (medical & dental)
-   **Birthday Leave, Wedding Leave, and Paid Annual Leave**
-   **MPF + Company Shareholding Scheme**
-   Continuous **training and career development**, locally and globally

### **Let’s Make Every Visit Memorable**

Love helping people and solving problems? **Apply now** and bring sport to life with us.