# Client Onboarding Specialist

**Company:** [AI Acquisition](http://jobs.workable.com/companies/weunqh6Z2fr3VFa2gSu7Cr.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Success

[Apply for this job](http://jobs.workable.com/view/4a40717f-a1d4-4f8c-b669-6d4de965a324)

## Description

**The Role**

You are the bridge between a customer signing and a customer succeeding.

This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go.

If you have a Sales background and are ready to stop closing and start delivering — this role was built for you.  
  
**The Company**

AI Acquisition is a multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. We launch and scale information and software products on a marketing and sales engine refined across 12 product launches and $100M+ in ad spend.

This seat sits inside our onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.

## Requirements

**What You Do**

-   Own the customer journey from "paid" to "completing and renewing"
-   Run structured kickoff calls and keep customers moving through milestones
-   Spot early churn signals and execute saves before they escalate
-   Bridge what Sales promised to what delivery can actually deliver
-   Work within playbooks and flag what needs improving
-   Manage a small number of concurrent accounts with consistency and care
-   Communicate proactively — no customer should wonder what's happening next

**This Role Is Not For You If**

-   You are looking for a director or head-of-level scope
-   You want to build strategy from scratch with no guardrails
-   You are not comfortable being measured on customer outcomes weekly
-   You need a slow ramp or a fully handed-over runbook before you act

**What We're Looking For**

_Experience_

-   2–4 years in a client-facing Sales or SDR role — people who have closed or prospected and are ready to move into a delivery and relationship-focused seat are strongly preferred
-   Experience working directly with US or UK customers — comfortable with the communication style and expectations of these markets
-   Background in online education, SaaS, coaching, agency, or info-product environments is a strong plus
-   Familiarity with CRM or CS tools (HubSpot, Pipedrive, or similar)

_Profile_

-   Polished, professional communicator — written and verbal English at a native or near-native level
-   Commercial enough to understand what customers paid for and why it matters
-   Empathetic enough to manage relationships without being passive
-   Detail-oriented and reliable — customers notice when follow-through slips
-   Looking to move from a Sales-heavy role into something more relationship and outcome-focused

## Benefits

**Compensation & Setup**

-   Independent Contractor Agreement
-   Competitive Base salary, geography-adjusted
-   Fully remote, async-first with US and UK overlap
-   Direct line to senior onboarding leadership
-   Growth track into broader CS or ops scope as the product line scales