# IT Systems & Network Engineer

**Company:** [Lavipharm](https://jobs.workable.com/companies/xo7VDa4Gk15b3N2PMpZjbz.md)
**Location:** Paiania, Greece
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Information Technology

[Apply for this job](https://jobs.workable.com/view/4a87807a-aeea-474c-b650-4c3ee28273fb)

## Description

Lavipharm is looking for an IT Systems & Network Engineer who will be reporting to the **Lead IT.**

## Requirements

-   Provide 2nd- and 3rd-level technical support across office and production environments, troubleshooting complex issues related to software, accounts, access and endpoints
-   Take ownership of escalated incidents and problems, performing root-cause analysis and implementing sustainable solutions
-   Manage the lifecycle of laptops, desktops, printers, peripherals and mobile devices, including deployment, troubleshooting, repair and replacement
-   Support and maintain meeting-room and AV infrastructure, including Microsoft Teams Rooms, displays and conferencing equipment
-   Administer and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive and licensing
-   Manage identities, authentication and access through Microsoft Entra ID, including Conditional Access, MFA, role assignments and access policies
-   Maintain and troubleshoot on-premises Active Directory, Group Policy, DNS and Windows Server infrastructure
-   Participate in infrastructure upgrades, migrations, security improvements and IT projects
-   Monitor system health and proactively identify operational, security and capacity issues
-   Maintain technical documentation, procedures, configurations and asset records
-   Contribute to IT policies, change management and operational processes within a regulated GMP environment

**Requirements**

-   5+ years of hands-on experience in IT systems administration, infrastructure support or a similar role
-   Strong administration experience with Microsoft 365, particularly Exchange Online, Teams, SharePoint/OneDrive and tenant-level configuration
-   Strong working knowledge of Microsoft Entra ID, including identity management, MFA, Conditional Access and role-based access
-   Strong knowledge of Active Directory, Group Policy, DNS and Windows Server environments
-   Proven ability to independently troubleshoot complex endpoint, identity, application and infrastructure issues
-   Good understanding of Microsoft security and identity best practices
-   Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and firewalls
-   Experience taking ownership of technical incidents and problems from investigation through resolution and documentation