# Guest Sales Associate, Greater Orlando

**Company:** [EWC Growth](http://jobs.workable.com/companies/i5ZSgin455UgBeDiRowfPc.md)
**Location:** Orlando, United States
**Workplace:** on site
**Employment type:** Part-time
**Department:** Region 2- Florida

[Apply for this job](http://jobs.workable.com/view/4b42f7fa-5c73-4117-bcba-8cd10e3b548e)

## Description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

-   Develop a thorough understanding of European Wax Center services and products
-   Upsell and cross-sell retail products & various waxing services
-   Educate guests on benefits and savings of Wax Passes
-   Arrive to work timely following the appropriate dress code, including wearing of the required name tag
-   Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
-   Confirm each guest service(s) and offer recommended/related add on service(s)
-   Administer check-ins and check-outs, processing payments, refunds and reservation requests
-   Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
-   Organize the reservation book based on guest requests and associate availability
-   Perform opening and closing procedures for the center
-   Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

## Requirements

-   High school diploma or GED
-   Exposure to luxury service preferred
-   2+ years customer service experience or sales experience, preferably in a retail environment
-   Exceptional interpersonal skills
-   Excellent written and verbal communication with strong attention to detail
-   Good time management and organizational skills
-   Flexibility to perform external or internal events may be required
-   Ability to work flexible days and hours, including weekends/evenings
-   Exude a positive, friendly, and personable demeanor
-   Ability to receive and provide feedback
-   Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

**Physical Demands  
  
**While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

## Benefits

-   $14-$15 per hour (determined based on experience) + up to $1,600 in annual commissions

-   Complementary Waxing Services
-   50% Off Our Exclusive Skincare Retail Products
-   401(k) Plan (for eligible employees)
-   Paid Time Off & Sick Leave
-   Company-Paid Life and Disability Insurance (for eligible employees)
-   Flexible Spending Accounts (FSA) and Dependent Care Benefits
-   Pre-Tax Commuter & Transportation Benefits
-   Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.#LI-DNI