# Service & Business Transformation, Senior Consultant

**Company:** [Master-Works](http://jobs.workable.com/companies/92Fe7BmJELjDwQg6iUJrrE.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Department:** Executive Sector

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## Description

Master Works is seeking a Service & Business Transformation, Senior Consultant to lead business process improvement, service transformation, and business innovation activities. Act as the primary expert responsible for operating the Business Development function within Digital Enablement.

**Reporting Line**: Operates within the Digital Enablement Department under the direction of the Department Director.

**Key Responsibilities:**

• Analyze, document, redesign and optimize business processes (BPI/BPR).

• Transform business ideas into digitally executable operating models.

• Develop Business Cases and Business Models for new initiatives.

• Identify monetization and public-private partnership opportunities.

• Lead service concept design and high-level service architecture.

• Facilitate workshops with stakeholders and business owners.

• Support concept prototypes from a business perspective.

• Prepare recommendations for Product teams and monitor implementation progress.

• Identify service improvement opportunities across Ministry platforms.

## Requirements

**Required Expertise:**

• Business Process Management (BPM/BPR)

• Service Design Thinking

• Business Model Canvas & Business Case

• Digital Transformation

• Stakeholder Management

• Workshop Facilitation

**Expected Deliverables:**

• Business Process Document (54)

• Business Case Document — per new initiative.

• Business Model Document (Business Model Canvas or any) — per initiative.

• Process Maps (As-is / To-be) and BPR Report — per re-engineered process.

• Service Concept Document (business-level) — per new service.

• Monetization & PPP Opportunities Study — semi-annual or on demand.

• Workshop Summary Report — per workshop.

• Improvement Opportunities Register — living register, updated quarterly.

• Implementation Progress Report — monthly follow-up with Product teams to enhance services.

**Job Location:** Client site