# Level 3 Managed Services Engineer -- Microsoft

**Company:** [Coretek Services](https://jobs.workable.com/companies/fneRtCBySLb3ayQrJXZJBU.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Managed Services

[Apply for this job](https://jobs.workable.com/view/4b8637b0-5ba9-4421-a34e-af980e4bc1ee)

## Description

As a Level 3 Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.

**Job Duties and Responsibilities:**

-   Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
-   Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
-   Perform system administration tasks such as system configuration, patch management, and software upgrades.
-   Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments.
-   Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
-   Assist L4 Consulting on project work as needed
-   Conduct root cause analysis and implement corrective actions to prevent recurring problems.
-   Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
-   Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
-   Participate in project planning and implementation of IT infrastructure upgrades and migrations.
-   Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
-   Implement Conditional Access and MFA in the Azure tenant
-   Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business
-   Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview
-   Familiarity with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
-   Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
-   Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.

## Requirements

-   Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)
-   Strong hands on experience with the technologies referenced in the above sections.
-   Experience working within an office environment including knowledge of office processes, procedures, and technology
-   Excellent verbal and written communication skills with the ability to interact with internal and external customers.
-   Strong analytical skills and attention to detail.
-   Must be a self-starter with excellent time management skills
-   Prior experience in a technical role in IT Consulting and/or Managed Services environment.
-   Familiarity with compliance models such as CMMC, PCI, HIPAA, etc.  a plus
-   Prior leadership experience leading a managed services team, client or project is a plus