# Call Center Representative

**Company:** [TAWANTECH](https://jobs.workable.com/companies/piLvdXFhcyDhza9LCgay1S.md)
**Location:** Unaizah, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/4bbabda1-f84a-436a-9c6c-0846460fb508)

## Description

We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.

### Responsibilities

-   Handle inbound and outbound customer calls professionally.
-   Respond to customer inquiries and provide accurate information.
-   Resolve customer complaints and issues or escalate them when required.
-   Record customer interactions and update information in the system.
-   Follow company procedures, policies, and service standards.
-   Coordinate with relevant departments to resolve customer requests.
-   Maintain a high level of customer satisfaction.
-   Meet assigned call center KPIs and performance targets.

## Requirements

-   Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.

-   0–1 year of experience in customer service, call center, or a related role.

-   Good verbal and written communication skills.

-   Good computer and MS Office skills.

-   Ability to handle customers professionally and remain calm under pressure.

-   Fluent Arabic and good English communication skills.