# Splunk ITSI Developer

**Company:** [Two95 International Inc.](http://jobs.workable.com/companies/uBLbLticQ1T2pGzVbXvnAu.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Information Technology

[Apply for this job](http://jobs.workable.com/view/4bbdd8f7-a25f-4cc8-bc9b-07717cdb4d7e)

## Description

We are looking for Splunk ITSI Developer with 4-6 years of experience.

Must Have:

Strong experience in implementing service monitoring for complex systems using Splunk ITSI with at least 1 year experience  

\- Proven experience as a Splunk Administrator (5+ Years) with a focus on ITSI.   
\- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).   
\- Strong understanding of Splunk architecture, data ingestion, and indexing.   
\- Experience with IT Service Intelligence (ITSI) modules, including creating and managing service models, KPIs, and glass tables. 

\- Proficiency in scripting languages (e.g., Python, Bash) for automation and integration tasks.   
\- Familiarity with IT infrastructure and operations, including servers, networks, and applications.   
\- Strong problem-solving skills and the ability to work independently and in a team environment.   
\- Excellent communication skills and the ability to collaborate with technical and non-technical stakeholders.

Preferred Qualifications:   
\- Splunk Certified Admin or Splunk Certified ITSI Specialist certification.   
  

  
  

\- Experience in a large enterprise environment. - Familiarity with Helix or other IT service management frameworks.

Responsibilities:

Administer and maintain the Splunk ITSI environment, including configuration, tuning, and upgrades.   
\- Develop and implement ITSI service models, KPIs, and glass tables to monitor the health of key IT services.    
\- Migrate existing dashboard and alerting monitoring capabilities in Enterprise Splunk to ITSI   
\- Collaborate with IT teams to design and implement dashboards, alerts, and reports that provide real-time insights into service performance and availability.   
\- Enable auto-ticketing into helix ticketing platform using NEAP 

\- Troubleshoot and resolve issues related to Splunk ITSI and associated integrations.   
\- Implement best practices for data ingestion, indexing, and storage to ensure optimal performance.   
\- Monitor system performance, capacity, and security, and take proactive measures to address potential issues.   
\- Provide training and support to end-users on how to effectively use Splunk ITSI.   
\- Stay up-to-date with the latest Splunk features and best practices and recommend improvements to our Splunk environment.