# Assistant Service Manager

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/4bd32786-13e3-4132-a91e-8d2681cc700a)

## Description

\- Assist in managing the service department team by providing guidance, support, and coaching as needed.  
\- Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.  
\- Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.  
\- Build and maintain strong relationships with clients by delivering professional customer service and addressing inquiries, concerns, and feedback promptly.  
\- Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceeds service targets.  
\- Oversee all aspects of service operations, including scheduling, dispatching, and monitoring service calls to ensure timely and efficient resolution of customer issues.  
\- Coordinate with other departments to optimize resource allocation and effectively meet service demand.  
\- Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.  
\- Ensure all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.  
\- Perform any other ad hoc tasks as assigned by the Manager or Management.