# General Manager (KFC)

**Company:** [LV Petroleum](https://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Warwick, United States
**Workplace:** on site
**Department:** QSR

[Apply for this job](https://jobs.workable.com/view/4c28108b-04a2-411a-bd9f-004b62889c6d)

## Description

### **Key Responsibilities:**

1.  **Operational Management:**

-   Oversee the daily operations of the restaurant, ensuring smooth and efficient performance.
-   Ensure compliance with company standards and procedures for food quality, service, cleanliness, and safety.
-   Implement operational plans to increase efficiency, reduce costs, and drive profitability.
-   Monitor restaurant performance and provide solutions to operational challenges.

4.  **Staff Management:**

-   Lead, mentor, and motivate a team of restaurant staff, including shift leaders, cooks, and service employees.
-   Hire, train, and develop employees, ensuring they meet company standards for performance.
-   Create employee schedules, ensuring adequate staffing at all times.
-   Conduct regular performance reviews and provide feedback, coaching, and disciplinary actions as necessary.
-   Foster a positive work environment that promotes teamwork, respect, and high employee morale.

7.  **Customer Service:**

-   Ensure a high level of customer satisfaction by addressing any complaints or concerns promptly and professionally.
-   Monitor customer service interactions to ensure standards are being met.
-   Implement customer service training programs to ensure all employees are equipped to provide exceptional service.
-   Promote a customer-first culture in the restaurant.

10.  **Financial Management:**

-   Manage and oversee restaurant budgets, ensuring profitability.
-   Control labor costs, food costs, and other expenses to meet financial targets.
-   Analyze sales and financial data to identify trends and implement strategies to increase revenue and reduce costs.
-   Handle financial reporting, including sales reports, cash handling, and profit/loss statements.

13.  **Marketing and Sales:**

-   Implement local marketing and promotional strategies to attract new customers and retain regular guests.
-   Coordinate with the corporate team for national or regional campaigns and promotions.
-   Monitor competitor activity and adjust restaurant strategies to stay competitive.

16.  **Health & Safety Compliance:**

-   Ensure compliance with all local, state, and federal health regulations, including food safety standards.
-   Conduct regular inspections of kitchen and dining areas to ensure cleanliness and hygiene.
-   Implement safety programs to ensure the safety of both employees and customers.

19.  **Inventory and Supply Management:**

-   Manage inventory levels and ensure efficient ordering of supplies, minimizing waste and loss.
-   Control stock levels of food and beverage items and ensure proper storage to maintain quality.
-   Work with suppliers to maintain cost-effective inventory practices.

22.  **Administrative Duties:**

-   Handle administrative tasks such as payroll, scheduling, and employee records.
-   Maintain accurate documentation and ensure compliance with company policies.
-   Review and approve daily operational reports, sales reports, and other necessary paperwork.

### **Qualifications:**

-   **Experience:**

-   At least 2-3 years of experience in restaurant management or a similar leadership role in the quick-service food industry.
-   Strong knowledge of food industry regulations, labor laws, and safety standards.
-   Proven leadership ability and experience managing teams.

-   **Skills:**

-   Exceptional communication and interpersonal skills.
-   Strong problem-solving and decision-making abilities.
-   Ability to analyze financial data and make data-driven decisions.
-   Excellent time management and organizational skills.

-   **Education:**

-   High school diploma or equivalent required; a degree in hospitality, business, or a related field is preferred.

-   **Physical Requirements:**

-   Ability to stand for long periods and work in a fast-paced environment.
-   Ability to lift and carry items (up to 25 pounds) as needed.

### **Compensation:**

-   Competitive salary based on experience.
-   Benefits, such as health insurance, paid time off, and performance-based bonuses, may be offered.

### **Key Attributes for Success:**

-   Strong leadership and team-building skills.
-   Ability to manage multiple tasks while maintaining high operational standards.
-   Customer-focused mindset with a drive to exceed customer expectations.
-   Financial acumen with a focus on achieving and exceeding profit margins.

-   #LI-DNI