# Helpdesk Administrator

**Company:** [Go Fix Mechanical & Drainage Services](http://jobs.workable.com/companies/wnvDFF2ZWj98gL1Wz4P2fe.md)
**Location:** New Ash Green, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Head Office

[Apply for this job](http://jobs.workable.com/view/4c36124c-17a1-4871-8f1a-74cf09f29a88)

## Description

Due to continued Investment and growth another new and exciting opportunity for a helpdesk administrator has a risen. This job would be ideal for someone with helpdesk experience and or I will willingness To train In a new dynamic And upcoming Business with the drive To progress further.

Go-Fix mechanical and drainage services provide drainage vacuum tanker and other various maintenance services for a broad range of clients in central London and the south of England.

-   As one of our office team, you will be expected to deliver a high standard of work with excellent customer service
-   The position hours will be Monday to Friday 8 am to 5 pm
-   Able to prioritise workloads, Multitasking is a mass as we are a fast paced reactive helpdesk 
-   Excellent organisational skills, able to work to deadlines and work under pressure 
-   Excellent telephone manner
-   Great communication skills - Able to deal with customers and all levels
-   Proficient in Microsoft Office programs excel Outlook and Word
-   Have the ability to pick up new processes, retain and process Information
-   Ability to be part of a team and carry out of variety of tasks
-   The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently

## Requirements

-   Monitoring mailboxes
-   Login and following up of emergency callout orders & PO’s 
-   Ensuring all jobs from previous evenings and weekends are updated
-   Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
-   Operating uploading and updating jobs on our company job management system
-   Updating worksheet with changes and statuses of each job
-   Managing client portals
-   Ability to prioritise his own workload to meet deadlines
-   Providing of level of support to Our Mobile Engineers
-   Providing clients with updates on the progression of jobs and projects
-   Working to time scales as part of a high performing team 
-   Taking direction From your line, Manager

## Benefits

-   Company events
-   Company pension
-   Free parking
-   On-site parking