# German Speaking Customer Service for Biotechnology industry -Remote in Greece

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/4caf59a7-63c9-458c-8b8a-67ddc6f6590f)

## Description

Patrique Mercier Recruitment FR is pleased to announce an opening for a German Speaking Customer Service Representative in the Biotechnology industry. This role is targeted at individuals who have a strong background in customer service and an interest in the life sciences, providing an opportunity to contribute to a dynamic and innovative sector.

  

### Responsibilities

-   Deliver exceptional customer service to German-speaking clients in the biotechnology sector via phone, email, and chat.
-   Assist customers with inquiries related to biotechnological products, services, and technical support.
-   Provide product information, facilitate orders, and handle returns and exchanges professionally.
-   Resolve customer complaints efficiently while ensuring a high level of customer satisfaction.
-   Maintain up-to-date knowledge of the company’s products, services, and industry standards.
-   Document customer interactions accurately and contribute to ongoing improvement initiatives.
-   Collaborate with sales and research teams to ensure customers receive timely and accurate information.

## Requirements

-   Fluency in German and English, both written and spoken.
-   Previous experience in customer service, preferably in the biotechnology or pharmaceutical industry.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities and a customer-focused mindset.
-   Familiarity with biotechnology products is a plus.
-   Proficiency in customer service software and Microsoft Office applications.
-   Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks