# Greek General Process Leader

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_GRE6

[Apply for this job](http://jobs.workable.com/view/4cf876d8-af17-4314-8160-37a44ff4d304)

## Description

As a market-leading credit management company, our client has wide-ranging expertise in debt collection services, and does business in 24 countries in Europe plus Latin America with more than 10,000 experienced employees. Being a role model company within the industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management.

Being on a large transformation journey, our client is working on transforming and developing global back-office processes for all countries it operates in. As a **Process Lead**, you will become part of the team in **Greece**, shaping ways of working by helping their global and local organisation to implement the new working environment.

You will become part of a diverse team supporting and driving transformation towards new ways of working.

  

_**Your responsibilities will include:**_

-   Actively participating in the discussions with stakeholders and development teams
-   Evaluating business requirements, defining as is and to-be business processes
-   Translating business needs into system features, user stories, testable acceptance criteria and tracking the progress of delivery
-   Ensuring solutions meet business needs and requirements
-   Configuring system, testing, documenting, and communicating results

## Requirements

_**About you:**_

-   Experience in business requirements’ analysis and translation into system features
-   Communication and documentation skills that enable clarity for the development teams
-   Native Greek and strong English language skills (both oral and written)
-   Agile mindset, ability to adapt to fast changes
-   Debt collection knowledge and Stakeholder management
-   Knowledge of JIRA and/or Confluence and BPMN

## Benefits

**_What we offer:_**

-   Hybrid work arrangements allowing to combine work from home and office (**_within Athens region_**)
-   A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
-   Culture of learning for individual career development and growth opportunities
-   Community driven environment where your experience matters
-   Full onboarding guidance to settle in comfortably
-   Rewards and recognition for individual contribution
-   Competitive and experience based salary range
-   Benefit package, including healthy environment, insurance, team building & sport activities etc.

_**Αν πιστεύεις ότι είσαι το κατάλληλο άτομο, τότε κάνε την αίτησή σου τώρα!**_