# Complaint Analyst

**Company:** [Mandarich Law Group, LLP](https://jobs.workable.com/companies/qfJaZ3rKPJtYMqdEsbezRj.md)
**Location:** Williamsville, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Compliance

[Apply for this job](https://jobs.workable.com/view/4d854154-4fd6-41c5-8c62-2c54f6f233a2)

## Description

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.

Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.

What You’ll Do:

-   Ensure customer complaint program policies procedures and SLAs are met.
-   Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
-   Responsible for effectively documenting the complaint resolution and any required follow-up
-   Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
-   Assist with recommendations for enhancements to employee training

## Requirements

-   Minimum High School diploma or equivalent. College Degree preferred.
-   Prior law firm experience and/or knowledge of the legal and collections industry preferred
-   Highly detail oriented analytical and strong organizational and communication skills.
-   Ability to work independently
-   Exceptional analytical and problem-solving skills
-   Excellent written communication skills.
-   Problem solving skills.

## Benefits

-   Competitive Base Salary

-   Medical and Dental coverage; 401K plan with company match
-   PTO
-   Paid Parental Leave
-   $20 to $25 per hour

“We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment”.