# Croatian-Speaking Customer Agent for Airline - Work In Athens - Paid Relocation

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/4dad3c06-dbb6-4473-bf7b-b4356176c59c)

## Description

Mercier Consultancy MD is seeking a Croatian-Speaking Customer Agent to join an international airline team based in Athens, Greece. This role offers a paid relocation package, ideal for candidates fluent in Croatian who are passionate about delivering exceptional customer service in the aviation industry. As a Customer Agent, you will be responsible for assisting Croatian-speaking customers with flight inquiries, bookings, and other travel-related support, ensuring smooth and efficient service.

  

### Key Responsibilities

-   Provide outstanding customer support in Croatian through phone, email, and chat channels.
-   Assist customers with flight reservations, cancellations, changes, and general inquiries.
-   Resolve customer complaints and issues promptly and professionally.
-   Maintain accurate records of customer interactions using CRM systems.
-   Collaborate with internal teams to enhance service quality and customer satisfaction.
-   Stay informed about airline policies, promotions, and travel regulations.

## Requirements

-   Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
-   Previous customer service experience, preferably within the airline or travel industry.
-   Excellent communication, problem-solving, and interpersonal skills.
-   Ability to work efficiently in a fast-paced, customer-focused environment.
-   Familiarity with airline booking systems and CRM software is advantageous.
-   Willingness to relocate to Athens, Greece, with a paid relocation package provided.
-   Strong work ethic, adaptability, and a positive attitude.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...