# VP of Supply

**Company:** [Burq, Inc.](https://jobs.workable.com/companies/w7ZXvYKbvVRTxGzd6wvA3a.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/4ebdf2a4-4328-4d6f-a889-2451ebd3ec5a)

## Description

We're looking for a VP of Supply to make operational excellence happen across Burq's delivery network at the leadership level. Reporting to our Head of Commercial, you'll own our provider relationships and supply strategy end-to-end, build and lead the team behind it, and partner with executive leadership across the business to keep supply ahead of where we're going.

What you'll do

-   Operational excellence: understand the end-to-end delivery flow from pickup to drop-off, pinpoint where friction shows up along the way, and determine whether the fix is operational, process, or technical — down to the provider level
-   Supply strategy & vision: set the overall strategy and long-term vision for Burq's supply network — where to expand, which providers to prioritize, and how to structure the network for reliability and cost efficiency
-   Team leadership: build, lead, and develop a high-performing supply team as our network and business scale
-   Provider relationship management: own Burq's most important delivery service provider relationships, from day-to-day partnership to commercial terms
-   Performance accountability: hold providers accountable to strong service levels — on-time performance, coverage, quality — and manage performance reviews and escalations when they fall short
-   Gap identification: proactively identify gaps in supply coverage — geographic, capacity, or capability — and lead the effort to close them
-   Executive & cross-functional partnership: represent supply strategy and performance to executive leadership, and partner closely with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs and the product roadmap
-   Budget ownership: own the supply budget and make prioritization calls across providers, markets, and initiatives
-   Metrics ownership: own and report on key supply metrics — cost per delivery, on-time performance, coverage, and provider mix — against company-level goals
-   Use AI tools day-to-day — analyzing provider performance data, monitoring supply health, and automating reporting — as a core part of how you and your team work, not an occasional add-on

## Requirements

-   A track record of operational excellence — deep understanding of the end-to-end delivery lifecycle, from pickup to drop-off, and a demonstrated ability to identify friction points and resolve them through operational, process, or technical improvements at the provider level
-   8–12+ years in supply chain, logistics operations, or partner/vendor management, ideally including direct experience managing delivery provider or carrier relationships
-   Experience building, leading, and developing a team, with a track record of scaling a function as a business grows
-   Experience partnering with and presenting to executive leadership, and comfortable owning a budget and making tradeoff calls against it
-   Proven experience negotiating commercial terms and managing performance with external partners or vendors
-   Strategic thinker — able to develop and articulate a long-term vision for a supply network, not just manage it day to day
-   Comfortable holding partners accountable — able to have direct conversations about performance gaps and drive them to resolution
-   Strong cross-functional leader — able to align Customer Success, Sales, Product, Engineering, and Support around a shared supply strategy
-   Data-driven — comfortable analyzing provider and network performance data to identify gaps and opportunities
-   Comfortable working with APIs and technical integrations — able to understand how delivery/logistics platforms connect and speak credibly with technical stakeholders
-   A growth mindset: treats ambiguity and problems as things to solve, not blockers to escalate and wait on
-   AI-native — actively and fluently uses AI tools (Claude, ChatGPT, etc.) in daily work, and is quick to adopt new AI tooling as it becomes available
-   Excellent communication and negotiation skills
-   Comfortable with ambiguity, change, and building processes from scratch in a startup environment

Nice to have

-   Experience in last-mile delivery, courier, or gig-economy operations, as well as freight — LTL, FTL, parcel, or middle-mile — and how those modes interact with the last mile
-   Experience working directly with dispatch, routing, or supply chain software platforms
-   Experience building or scaling a supply/provider network from an early stage
-   Prior experience as a people leader or functional head at a high-growth startup

## Benefits

Investing in you 🙏

-   Fully remote
-   Medical, vision, and dental insurance
-   Reimbursement for educational courses
-   Generous time off