# VOIP Engineer

**Company:** [Optimiza](http://jobs.workable.com/companies/rxPr629MFGJ9yyycFMDT2D.md)
**Location:** Amman, Jordan
**Workplace:** on site
**Employment type:** Full-time
**Department:** Next Generation Infrastructure (NGI)

[Apply for this job](http://jobs.workable.com/view/4f8c3302-0836-496d-b4dc-49e8e23743d8)

## Description

Optimiza is seeking a skilled VOIP Engineer with a focus on Voice Engineering to join our team. The successful candidate will be responsible for designing, implementing, and supporting voice network solutions, ensuring seamless communication and collaboration across the organization.

**Key Responsibilities:**

-   Install, configure, and maintain Cisco Unified Communications Manager (CUCM) and related UC applications (Unity Connection, IM&P, CER, UCCX)
-   Manage SIP trunks, dial plans, route patterns, translation rules, and call-routing logic.
-   Support and configure Cisco IP phones, softphones, and video endpoints.
-   Provide Level 1–3 support for VoIP issues including call quality, registration failures, codec mismatches, and signaling problems.
-   Troubleshoot SIP, SCCP, RTP, QoS, and network-related voice issues using tools such as RTMT, Wireshark, and Cisco logs.
-   Monitor performance, resolve incidents, and perform root-cause analysis.
-   Work with network teams to ensure proper QoS markings, VLAN configurations, and bandwidth provisioning for voice traffic.
-   Validate end-to-end connectivity and ensure adherence to voice network best practices.
-   Configure and manage Cisco voice gateways (MGCP, H.323, SIP), CUBE, and PSTN connectivity.
-   Implement dial-peers, transcoding, conferencing resources, and survivability mechanisms (SRST).

## Requirements

-   Bachelor’s degree in Telecommunication Engineering or any other relevant field.
-   1-3 years of experience in implementing Cisco VOIP solutions.
-   CCNP Collaboration preferred.