# Senior MSP Engineer

**Company:** [Aristo Sourcing](http://jobs.workable.com/companies/42jyPbNnZy7xsWWV7zexrv.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/4fee1021-1a7f-4cc3-82a5-0bf7cc5cde29)

## Description

### **Key Responsibilities:**

Your day-to-day responsibilities will include:

### **1\. Advanced Technical Support & Troubleshooting**

-   Provide Level 2/3 technical support and remote assistance to Managed Services clients via phone, email, and onsite visits.
-   Diagnose and resolve complex software, hardware, and operating system issues on servers and workstations (Windows, Linux, macOS).
-   Utilise Remote Monitoring and Management (RMM) tools (e.g., Datto RMM, N-able, Nagios, Cacti) for proactive issue resolution and system analysis.
-   Troubleshoot and configure VoIP, IPTV, and various internet service-related problems.

### **2\. Network and Infrastructure Management**

-   **Install, configure, and manage** network infrastructure, including LAN/WAN, WiFi, VLANs, and VPNs.
-   Specialise in **Unifi/Ubiquiti Networks** for office setups and multi-tenant network management.
-   Configure and manage site-to-site VPN connections.
-   Conduct network and security assessments, providing recommendations for improvement.
-   Work with various network equipment, including Cisco and Juniper switches.

### **3\. Cloud Services and Security**

-   Administer and manage **Google Workspace** and **Microsoft 365** environments for small and medium-sized businesses.
-   Lead client onboarding, including Google Workspace migrations.
-   Implement and ensure compliance with security policies, including those aligned with **SMB 1001 security certification standards**.
-   Perform domain security audits and manage Chrome Enterprise solutions.

### **4\. Documentation and Process Management**

-   Document IT incidents, solutions, and infrastructure upgrades using ticketing and documentation systems (e.g., Datto Autotask, IT glue, RT Ticketing system).
-   Ensure strict adherence to Service Level Agreements (SLAs).
-   Contribute to effective project management for IT infrastructure upgrades and Managed Services implementation.

**Leadership & Mentoring Expectations**

The successful candidate will demonstrate strong leadership potential and contribute to the team’s development by:

-   **Mentoring and Coaching:** Providing guidance and technical coaching to junior helpdesk team members.
-   **Leading by Example:** Setting a high standard for technical execution, problem-solving, and service delivery.
-   **Team Collaboration:** Fostering a high-performing and collaborative team environment.
-   **Taking Initiative:** Speaking up, taking ownership, and showing full accountability for technical outcomes.
-   **Future Leadership:** Demonstrating readiness to take on further supervisory and management responsibilities as the team structure evolves.

## Requirements

### **Required Qualifications**

-   5+ years of experience in an MSP or IT Support environment
-   Strong Level 3 engineering background with proven technical depth
-   Demonstrated experience mentoring or leading junior engineers
-   Solid understanding of cloud platforms (Google Workspace, M365)
-   Proven experience with network setup, configuration, and troubleshooting
-   Experience delivering onsite technical support to business clients

_**Certification(s) preferred**__: Google Workspace Administration Certification, CompTIA Network+, Security+, CCNA, Microsoft, or equivalent networking/cloud certifications are highly valued._

### **Required Skills**

-   Strong Level 2/3 technical troubleshooting across Windows, Linux, and macOS environments
-   Advanced networking skills: LAN/WAN, WiFi, VLANs, VPNs, firewalls, and routing
-   Hands-on experience with Unifi/Ubiquiti Networks, Cisco, and Juniper switches
-   Proficiency using RMM tools (Datto RMM, N-able, Nagios, Cacti)
-   Strong understanding of cloud services: Google Workspace, Microsoft 365, Chrome Enterprise
-   Experience managing site-to-site VPNs and multi-site network environments
-   Experience with SMB 1001-aligned security frameworks.
-   Experience with VoIP/IPTV Troubleshooting
-   Ability to conduct security assessments and implement SMB-level security standards
-   Excellent documentation skills using Autotask, IT Glue, or similar tools
-   Strong analytical and problem-solving abilities
-   Excellent communication skills for client-facing and team interactions
-   Ability to work onsite in Melbourne and perform hands-on technical work
-   Leadership, mentoring, and team collaboration skills
-   Ability to prioritise, manage workload, and maintain SLA commitments

### **Nice-To-Have Qualifications**

-   Experience with project-based infrastructure upgrades or migrations
-   Familiarity with Asana, Intercom, Autotask, IT Glue, or advanced ITSM systems
-   Prior leadership exposure or formal Team Lead responsibilities
-   Additional cloud or network certifications (e.g., CCNP, Google Workspace Admin, Azure)

## Benefits

**Time Zone:** working Philippine hours

**Salary Range:** Php 70,000 per month (Negotiable)

**Fully remote role**