# Customer Care Representative - Member Services

**Company:** [United Placement Group](https://jobs.workable.com/companies/vLYmuKYwm7n6LE97jJhr8T.md)
**Location:** Bradenton, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Corporate Administration

[Apply for this job](https://jobs.workable.com/view/502526d6-8708-4708-ac1c-24ca44244164)

## Description

UF Resources · Bradenton, FL (On-Site) · Full-Time W-2 · Monday–Friday, 8:00 AM–4:30 PM

**Pay:** Based on experience, paid weekly

Help every member have the best experience possible, starting in customer relations and growing into settlement coordination. Phone-based, but not a call center job.

**What you'll do**

-   Make follow-up and survey calls to members, and request reviews
-   Explain Assured Care benefits and keep members informed about plan updates
-   Connect members with a network attorney for will updates, trust changes, and estate settlement
-   Handle inbound and outbound calls, resolve member questions, and keep accurate case notes
-   With training, grow into supporting families and successor trustees through estate settlement
-   Provide backup front desk coverage as needed

**What you get**

-   W-2 employment with weekly pay
-   Monday–Friday, 8:00 AM–4:30 PM. No nights or weekends.
-   Health, dental, vision, and life insurance after 90 days
-   Paid holidays, PTO, vacation, and a 401(k) with company match
-   Structured training and a clear growth path

**What you need**

-   2+ years of customer service or member-facing experience (required)
-   A calm, patient phone manner and empathy for sensitive conversations
-   Legal, insurance, financial services, probate, or estate planning background is highly valued (no paralegal certification needed)

**Location:** 8725 Pendery Place, Suite 104, Bradenton, FL. On-site only, no remote or hybrid.

**Apply in minutes.** No cover letter needed.