# Bilingual Dental Biller - Collections Specialist

**Company:** [Staffing for Doctors](http://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/504d61d8-26cc-4ac4-900f-130511e27cab)

## Description

We are seeking a persistent, organized, and empathetic **Patient Collections Specialist** to join a revenue cycle team. In this role, you will focus on minimizing outstanding accounts receivable by proactively contacting patients regarding their past-due balances for dental and orthodontic services (including surgeries, imaging, and orthodontic procedures).  
  
The ideal candidate is comfortable managing a high volume of outbound calls and possesses the unique ability to balance confident financial negotiations with a compassionate, patient-first approach.  
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Primary Responsibilities  
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-   **Proactive Patient Outreach:** Conduct a high volume of outbound calls to patients with past-due balances, managing account inquiries with professionalism and tact.
-   **Payment Processing:** Secure and process patient payments safely over the phone via credit cards, HSA/FSA cards, and ACH transactions.
-   **Structured Payment Arrangements:** Assess patient financial situations and, when appropriate, establish structured payment plans that ensure balances are recovered efficiently.
-   **Commitment Tracking:** Monitor and follow up on promised payments to ensure financial agreements are fulfilled on schedule.
-   **Precise Account Documentation:** Accurately document every patient interaction, payment commitment, and financial transaction within the practice’s billing system.
-   **A/R Optimization:** Work strategically to reduce the practice's outstanding accounts receivable while maintaining high patient retention and satisfaction.
-   **Regulatory Compliance:** Maintain absolute professionalism and ensure strict compliance with all applicable patient privacy (HIPAA) and collections regulations (FDCPA).

## Requirements

**Required Qualifications & Experience**

-   **Bilingual Fluency:** **Native or fully professional fluency in both English and Spanish is strictly required.** You must be completely comfortable and articulate navigating complex financial and medical conversations in both languages.

-   **Proven Experience:** 2+ years of dedicated experience in patient collections, medical accounts receivable, or healthcare and dental billing.
-   **Specialty Knowledge:** Prior experience navigating dental billing, surgery balances, or dental and orthodontic claims is highly preferred.
-   **Call Volume Comfort:** Proven comfort and resilience in handling a high volume of outbound collection calls daily.
-   **Financial Communication Skills:** Confidence in navigating sensitive conversations about financial obligations, coupled with excellent negotiation and conflict-resolution skills.
-   **Technical Agility:** Hands-on experience with medical billing systems, Electronic Health Records (EHR), and cloud-based phone/VoIP software.
-   **Core Competencies:** A unique blend of empathy, persistence, and strong organizational skills.
-   **Remote Infrastructure:** Ability to work completely independently in a private, quiet home office setup with high-speed internet and zero background noise.